There are no people at Shaw Academy, only a system that generates random emails to issues raised

Their content is good, but from a system/admin and response perspective I have had nothing but hassles with Shaw Academy and would rate it 0 out of 10.

I've been trying for months to get access to the learning material form Module 3 and 4 for the interior design course that I signed up for, but all I get is their automated / AI generated emails that tell me absolute garbage. I have had no response from any person regarding any of my issues/emails (and there have been many). I called to cancel my subscription and they promised to open all the modules and give me access - this too didn't happen. The person I chatted to said I could email him directly if I had any further problems. I emailed him twice and had absolutely no response and no help from any of the other countless emails that I have sent.

To date, I can still not get access to any of the materials for Module 3 or 4 (that I have paid for) and their automated system has happily told me that I have completed the course - I struggle to find the words to express my frustrations.

I then thought I would try out the coding training. I attended the first two and had the next one scheduled for the 4th Jan, but when I logged in, surprise, surprise the class has been rescheduled to the 11 Jan (without any notification from Shaw Academy). In addition to the frustration of not getting notified, this is **************** and *********, as I am paying a monthly subscription and this way you force me to pay for more months to complete what I wanted to complete.

A very unhappy customer