Stressed to the Max because of Shaw. These people lack empathy and customer service.

I am absolutely heart broken and worried for the month to come after my last experience with Shaw Academy.

I signed up in May and have been paying R400 month with toolkits and all. I recently wanted to cancel as this was getting a bit too expensive and not because I was unhappy with Shaw. I went to cancel my account and saw a deal that would be R199 a month. I thought great. I've enjoyed the course work and was learning something. So instead of canceling I opted for the R199 deal. Yes it is my fault that I may have missed that it was going to cost R2000 once off. I got the shock of my life when the money went off my partners card. Stressed I tried to contact Shaw. It takes 3 days for them to get back to you telling you that they cant assist but will offer you a lifetime membership. That's sounds great, Shaw. But how is my family going to eat a membership? They are totally unsympathetic towards my situation and I just have no idea what to do.