TS
Tony S

1 reviews | Active since Nov 2013

06 Oct 2020, 11:37

So would not recommend

If I could I would give -5 stars I would as that is what I can honestly say about there absolute non-existent customer service, just about taking your money. Signed up for free first module, forgot to cancel, got deducted, contacted them, and asked them to cancel, got a confirmation email that it was canceled. I thought ok done, no need to worry, but lo and behold another deduction at the end of September, and when asking for a refund, they promise free, course materials, etc, extended access and course toolkits. But never really a word of apology, or that we will refund you the money, that is one thing they avoid, it all about the money and not the customer. Customer service non-existent. So would not recommend them to anyone.

0
Replies (7)
Shaw Academy
Shaw Academy's reply07 Oct 2020, 12:26
Official
We are always looking at improving our services & we strive to ensure that you have nothing short of the best. You deserved better from us and we are sorry to have let you down. Nothing is more important than regaining your trust, and we hope you will give us the opportunity to do so. Kindly write to us at ***


Regards,
Shaw Academy

Best regards,

TS
Tony S's update08 Oct 2020, 11:32
Reviewer Update
Already submitted a request to that automated response, no reply as of yet, not expecting much
Shaw Academy
Shaw Academy's reply09 Oct 2020, 10:56
Official
Please share your registered email ID so we can look into it.

Best regards,

TS
Tony S's update09 Oct 2020, 11:06
Reviewer Update
***
Shaw Academy
Shaw Academy's reply13 Oct 2020, 08:22
Official
Tony,

We are sorry that you had to go through this entire ordeal. Please be assured that we have initiated a refund which will be credited back to the source in next 3- 5 business days. Please let us know if there is anything else you need assistance with.

Regards,
Shaw Academy

Best regards,

TS
Tony S's update13 Oct 2020, 08:36
Reviewer Update
Thank you, I received the refund this morning
Shaw Academy
Shaw Academy's reply15 Oct 2020, 11:10
Official
Thank you

Best regards,