Item: Shaw Academy
Rating: 1
Author: Florencia V

FV

Florencia V's updateReviewer Update

31 Jul 2020, 14:50

I was told by your agent Aidan that I, according to him, apparently agreed to buy a toolkit, an e certificate and upgrade my membership from trial basis. This Is all a lie, he told me that Shaw Academy does not do refunds according to their terms and conditions. I’m not asking for a refund because I changed my mind about buying something, I’m asking for my money back because I did not consent to you charging me anything, I made it clear that I was not interested in buying anything. I requested he sent me the recording of the conversation where I supposedly agreed to purchasing these things, he has not responded since.

FV

Florencia V's update31 Jul 2020, 14:50

Reviewer Update

I was told by your agent Aidan that I, according to him, apparently agreed to buy a toolkit, an e certificate and upgrade my membership from trial basis. This Is all a lie, he told me that Shaw Academy does not do refunds according to their terms and conditions. I’m not asking for a refund because I changed my mind about buying something, I’m asking for my money back because I did not consent to you charging me anything, I made it clear that I was not interested in buying anything. I requested he sent me the recording of the conversation where I supposedly agreed to purchasing these things, he has not responded since.

FV

Florencia V's updateReviewer Update

31 Jul 2020, 15:15

Also, @hellopeter.. how convenient that a lot of positive reviews are posted on the same days around the same time with accounts that were just opened and that only have 1 review! I hope you guys are able to verify that these reviews are fradulent

FV

Florencia V's update31 Jul 2020, 15:15

Reviewer Update

Also, @hellopeter.. how convenient that a lot of positive reviews are posted on the same days around the same time with accounts that were just opened and that only have 1 review! I hope you guys are able to verify that these reviews are fradulent

FV

Florencia V's updateReviewer Update

31 Jul 2020, 15:15

* positive reviews for Shaw Academy that is...

FV

Florencia V's update31 Jul 2020, 15:15

Reviewer Update

* positive reviews for Shaw Academy that is...

Shaw Academy's replyOfficial

04 Aug 2020, 14:21

We are very sorry for the inconvenience you faced. However we would also like to bring it to you attention that you have accepted the terms and conditions which clearly indicated about the one-click non refundable purchase. Just in case a customer has failed to see that, we have also added a disclaimer on the banner itself. We are sorry to inform you that the refund is not possible. Refund are given in situation where we as an organisation have failed to cancel the account even after the customer has requested to cancel before the trial period. As far as we are concern we have upheld our part of the contract with you. Unfortunately we are unable to provide you a refund.

Regards,
Shaw Academy

Shaw Academy's reply04 Aug 2020, 14:21

Official

We are very sorry for the inconvenience you faced. However we would also like to bring it to you attention that you have accepted the terms and conditions which clearly indicated about the one-click non refundable purchase. Just in case a customer has failed to see that, we have also added a disclaimer on the banner itself. We are sorry to inform you that the refund is not possible. Refund are given in situation where we as an organisation have failed to cancel the account even after the customer has requested to cancel before the trial period. As far as we are concern we have upheld our part of the contract with you. Unfortunately we are unable to provide you a refund.

Regards,
Shaw Academy

Shaw Academy *******