Shaw academy service

I was signed up for the wrong course and never received feedback about the issue. I went on trying to contact the academy and kept my account active in the meantime because I was still in a trail period. When 2 days before my trail period was about to expire I tried canceling. I filled in all the cancelation forms and was then notified that I had to phone the academy to finalize my cancelation. I then found out that you could not phone on over weekends and that I could not finalize my cancelation. I phoned in to cancel on Monday to hear that this was an automated process so I could not explain what happened. I then emailed to no avail. This means that I payed for a course I did not take and that was not the course I signed up for in the first place.