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Paige T

1 reviews | Active since Sept 2020

16 Sept 2020, 10:38

Shaw Academy **** - *****ing our money

I am sick and tired of dealing with this company. On the 03 September my boyfriend successfully cancelled his free trial, but was then charged R399 on the 05 September. There are so many people dealing with this same issue with Shaw Academy and it is shocking. Last Thursday a man named Alfred told us that my boyfriend's card details had been sent to the refunds team and we would hear back within two days and NOTHING SINCE. Both my boyfriend and I no longer have the patience to be civil about this. We DEMAND our money back as a matter of urgency otherwise we will seek legal action against this shameful company!!! I rated the company one star as it will not allow me to choose no stars!!!! Beware and DO NOT sign up to a free trial!! They **** you with giving you six months extra for free because they then get to keep your card details on record!!!!

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Replies (3)
PT
Paige T's update16 Sept 2020, 15:19
Reviewer Update
Hello. I contacted them this morning and they responded saying they had handed my boyfriend's information over to the refunds team - but this is the same response I had last Thursday and I haven't heard since. I expect you or someone from the team to send me proof that my query is being dealt with otherwise I will seek legal action and that will not leave you in a great space. I want answers, and I want them NOW.
PT
Paige T's update16 Sept 2020, 15:31
Reviewer Update
I want proof that the refunds team is dealing with this. And I want Alfred to respond to my boyfriend's emails as a matter of urgency. The email is ***.
Shaw Academy
Shaw Academy's reply18 Sept 2020, 09:54
Official
Please share the email ID unmasked.