SHAW ACADEMY MISLEADS THEIR STUDENTS

I have recently taken out a free trail to study a diploma in excel, and I have been misled the entire month. I paid R499 for study material during my free trail which was not part of the adverti*****t. I received a phone call from a "Student Guidance Counselor" Tashreeq almost a week later telling me that if I had to do my courses my courses on a month to month basis it will cost me over a R1000 a month, which again is not on the adverti*****t. As per their adverti*****t it says R499 p/m and it does not state anything about additional fees. Two weeks ago, I got a notification saying that Shaw Academy is offering a 12-month special which read, "12 months ZAR 183.25/m" in fine print "ZAR 2198.99 every 12 months". To my understanding of this it will cost a student R183.25 per month for 12 months, when I clicked on buy now a pop up appeared saying "By clicking upgrade now, you are authorizing Shaw Academy to charge you R2198.99 automatically every 12 months". I stopped the process and sent a screenshot the pop ups and emailed Tashreeq who assured me during our first conversation that he will assist me with any questions or information that I required. Tashreeq did not respond to my emails for a week and when I forwarded the email to *** did I get a phone call from Tashreeq. During my call with him there was no joy. He informed me that the R2198.99 is a once of fee for the 12 months and my question to him thereafter was why advertise R183.25/m if that was the case, he said it is to show students what it will cost them in a month. This is definitely false advertising they are not clear on their adverti*****t. I then asked if the R499/m is paid will the summary notes be unlocked after each lesson? He said, " No, this needs to be purchased". I do not make sense to purchase summary notes. This should be made available to you after each lesson. Shaw academy looks for ways to make more money of their students, they don't understand that people choose to study with them because of them advertising R499/m. I have requested to cancel my subscription and got a number to contact between 9am - 5pm but I did not speak to a consultant, had to take instructions from an IVR, and was informed that cancelation will take an hour, however my profile is still active and has not been cancelled yet. I have read comments about a debit being done after a cancelation, and I have been trying to remove my banking details, but it would not allow me to do so.