SHAW ACADEMY IS A ****!!!

I honestly don't understand why this service is still allowed to operate. I canceled my account/membership in the month of July after money was debited. I was then told that they cannot refund me my money but they can assure that I will receive free access to learning material for 6 months. They also assured that my membership was indeed canceled and no more money will be debited from my account but they debited money about 2 days ago again. We are in a pandemic, we cannot be having random R399 deducted from our accounts, every cent counts!