Shaw Academy is a ****

So I enrolled for the Shaw Academy 1 month trial period on the 17th of July 2020, I attend an online course with them and afterwards, I saw that their course covers general information that I already was exposed to. I further requested for cancellation of my trial membership on the 6th of August 2020 to which I didn’t receive a response. A few days later I was called by Candice Paulsen, she requested that I send my query through to her to which I did, she also didn’t respond to my email.

On the 21st of August 2020 a debit order went off my account for a renewal of my subscription this had me really upset. I wrote an email to Shaw Academy once again enquiring why I was debited when I clearly requested for a cancellation, a rude agent from the Academy named Luke wrote back to say I won’t get back my money, however he has canceled my membership for further renewals, after responding to his emails with the fact he said he has submitted my query to the payments department that should get back to me within 48 hours, it is well over that period and still I have received no assistance at all in this regard. Instead, I had a lady calling me to subscribe me for further trial periods to have me experience the their programs that they offer.

This is sickening as I have clearly expressed that I want nothing to do with Shaw Academy, but I just want my money back. I have now sent multiple emails to the payments department but nobody is getting back to me.

The worst thing is that their online courses are based on nothing but the “Final Assignment” which is a payment, as opposed to the actual assignments one has to do during the program. This doesn’t say “Learning Institution” to me but an institution that puts money first for qualifications.

Now, can I have my money back please. You are not entitled to it and stop offering me programs because I don’t want anything to do with you guys.