YF
Yvette F

1 reviews | Active since Sept 2020

03 Sept 2020, 11:14

Shaw Academy has no integrity.

Shaw Academy's free sign up process contains an obfuscated toolkit charge that you don't realise will be charged to your account before you even start. When I signed up for the FREE trial I was charged and I couldn't see why. When I logged in I saw that I supposedly bought a toolkit. When I queried it I was told it was a one-click purchase and according to their terms and conditions not refundable. When I tried to do the course I selected it wasn't working and according to a lady from Shaw Academy that specific course wasn't ready and that their technicians are working on it. I wanted a refund for the supposed tool kit I apparently bought with one click but they refuse. So now I have bought something that I can't use at all and I'm out of pocket R499. I also cancelled before 7 days which, according the Consumer Protection act I can do and demand a refund because I am not satisfied with the purchase. But no ... they just refuse. This puts such a bad taste in the mouth I'll never sign up for a free trial with any company whatsoever again. It's just a ploy to take your money for nothing. I give Shaw Academy a zero rating. In fact if I could make it a negative I would. And I know I'm just one person, but the ocean is made up of many one drops! I am livid to say the least! In fact, I finally did get to the course information and watched the first video which was absolute garbage. Primary school stuff. It's a disgrace.

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Replies (6)
YF
Yvette F's update03 Sept 2020, 19:16
Reviewer Update
I don’t want to write to priority support. Priority support just wants to give me 60 days free and I don’t want it anymore. When a business does this kind of thing I don’t want anything to do with them. Transparency is of utmost importance in these times. I don’t want anything free actually. I just don’t appreciate hidden agendas. There’s too much of this going on and companies that do these kinds of things don’t deserve my support.
Shaw Academy
Shaw Academy's reply04 Sept 2020, 10:06
Official
Please share your registered email address. We would like to look into  it.

Regards,
Shaw Academy
YF
Yvette F's update07 Sept 2020, 07:11
Reviewer Update
Well what do you know. My refund was denied. So I can as charged for a toolkit that I will never use. No course. Nothing. A disgrace. Never ever do anything with Shaw Academy.
YF
Yvette F's update07 Sept 2020, 07:19
Reviewer Update
The toolkit purchase is hidden in the sign process for their free trial. Be very aware. They use their terms and conditions to keep your money. They have set it up like this! I can see it. Their emails are beautifully formulated to do this and ready to send to you when you have your say.
But be very aware Shaw Academy. ****** money Burns! You have gone against the constitution that gives me the right to cancel within 7 days and receive a refund if I’m not satisfied with what you provide. You, Shaw Academy, break the law and ***** people’s money with your sly offering.
YF
Yvette F's update22 Sept 2020, 04:15
Reviewer Update
Shaw academy has come through and acted with integrity in the end. They processed a refund for that which I would never use. There is hope in this world when a company considers and applies integrity. We need more of this in the world at the moment. Thank you Shaw Academy. You did the right thing. Congratulations. Sincerely.
Shaw Academy
Shaw Academy's reply23 Sept 2020, 12:42
Official
Thank you and sorry for the recent experience.