sS
shereen S
1 reviews | Active since Jan 2019
10 Jan 2019, 17:34
Shaw Academy does not deliver on their promise
I purchased a lifetime membership package with Shaw Academy over a year ago. Since that day, I am unable to register for any courses as it will not allow me past the 'login' screen. I have lodged numerous complaints with their support team and get an automoated reply with "FAQ" that does not help me or my problem. In the reply is a note to upgrade my package or an additional cost in order to get personal assistance. I am really and truly dissappointed as I outlayed the money and have todate been unable to do any of the courses.
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Shaw Academy's replyOfficial
11 Jan 2019, 10:22Dear Shereen,
Firstly, I apologize for the unsatisfactory experience you encountered. We see the Lifetime membership is active and there is no issue in your account or adding the courses. This is a browser issue, please try to clear of the cookies and cache from the browser before you login next time. If the issue persists, please reach out to us at priority support. Please check your email inbox for more information. Happy Learning!
Firstly, I apologize for the unsatisfactory experience you encountered. We see the Lifetime membership is active and there is no issue in your account or adding the courses. This is a browser issue, please try to clear of the cookies and cache from the browser before you login next time. If the issue persists, please reach out to us at priority support. Please check your email inbox for more information. Happy Learning!
Shaw Academy's reply11 Jan 2019, 10:22
Official
Dear Shereen,
Firstly, I apologize for the unsatisfactory experience you encountered. We see the Lifetime membership is active and there is no issue in your account or adding the courses. This is a browser issue, please try to clear of the cookies and cache from the browser before you login next time. If the issue persists, please reach out to us at priority support. Please check your email inbox for more information. Happy Learning!
Firstly, I apologize for the unsatisfactory experience you encountered. We see the Lifetime membership is active and there is no issue in your account or adding the courses. This is a browser issue, please try to clear of the cookies and cache from the browser before you login next time. If the issue persists, please reach out to us at priority support. Please check your email inbox for more information. Happy Learning!