Shaw Academy, DO NOT USE THEM !

<div>To who it may concern, I have called your company a **** on every social media outlet available and I will continue to do so. Please be sure that every single person will know about your intentions for your customers. In April I signed up for a FREE online course with Shaw Academy in the beginning of April, I then selected the Leadership course. I then started my course and then I received a call from Jade. She was lovely and answered my questions attentively and honestly. After the call with Jade I then proceeded to cancel the subscription as Jade mentioned that I would just be allowed to do the first month which was the first module and not the complete course, that was not what I signed up for. The adverti*****t clearly stated a course and access to all other courses throughout FREE month. I was unable to cancel online or remove my card from the system as I was already unhappy that I had been debited for the Toolkit and the multiple R10 transactions coming from my account. I cancelled and I was then prompted to call the number that appeared and to this day I have not been able to get hold of that number. Then this morning I am waken up by a R399 charge coming off from my credit card. I have cancelled multiple times on the website. What is the most concerning to me is that listed in your Terms and conditions and at the point of sign up you reassure your customers that they will receive an email before deductions are made. I have yet to receive that email. You have breached your contract in three ways and I will make sure every single person I know hears about this and I will repost everyday until I get refunded every single cent of my money. Terms and conditions " 1. Your Shaw Academy membership may start with a free trial. The free trial period of your membership lasts for 28 days, unless otherwise specified, from the start of the lesson you are enrolled in, or as otherwise specified during sign-up and is intended to allow new members and certain former members to try the service. You will be notified during sign-up whether you are eligible for a free trial. 2. We will bill any Payment Method provided by You for your monthly membership fee at the end of the free trial period unless you cancel your membership prior to the end of the free trial period. To view the monthly membership end date of your free trial period, visit our website, log into your student account and we will tell you how long you have left in your My Courses page." I was not given the opportunity to cancel my membership as the method you have in place does not work, how are members able to cancel their membership if the number you provide is not in service? "Cancellation: You can cancel your Shaw Academy membership at any time. If you want to enquire about a payment made on your account, please contact us at: ***. To cancel, login to your Members Area and click on the profile icon to access your student profile section. Under the Membership and Payments tab you can click on ‘Cancel Membership &amp; benefits’ and follow the prompts. You will receive a couple of alternative options such as Pausing your membership or opting for a lower price plan. For a specific subset of students, you may be prompted to complete cancellation over the phone using a free phone number presented to you. You will be able to access recordings of classes you have attended to date but no future upcoming classes and you won’t be able to add a new course. If you signed up to Shaw Academy using your account with a third party as a Payment Method and wish to cancel your Shaw Academy membership at any time, including during your free trial, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from, the Shaw Academy service through that third party.Cancellation of a lifetime account does not entitle you to a refund without cause. Whilst we do not provide refunds or credits for any partial membership periods or lessons or Courses, please contact us at: *** " The number as listed in this terms and conditions has not been in operation for over a month! "Changes to the Price and Service Plans. We reserve the right to and may change our service plans and the price of our service from time to time. Shaw Academy will communicate any price changes to you in advance. we will post the changes on this page and/or notify you, either through the members user interface, the membership and payments user interface and/or through other reasonable means such as by email notice sent to the email address specified in your account or otherwise. price changes for membership subscriptions will take effect at the start of the next subscription period following the date of the price change. Price changes for Membership Subscriptions will take effect at the start of the next subscription period following the date of the price change. please therefore make sure you read any such notification of price changes carefully and if you have any questions or concerns regarding your account, please contact us at ***. please therefore make sure you read any such notification of price changes carefully." Also see attached screenshot of the day I signed up it states "Cancel Anytime" "As a reminder, we will email you 3 days before." I have not received either of these listed in your terms and conditions. I want all of my money refunded to me immediately I will not allow you to get away with this. I have posted on all social media platforms and lost you two of my friends that awaited their salaries to sign up for your course and they have opted not to. You have breached your own Terms and conditions and by law I am entitled to be refunded all of the money debited from my account. Please confirm when I will be refunded: R199 R399 And I expect Proof of payment. Regards Tarryn Stringer *** ***&nbsp;</div>