SHAW ACADEMY - BEWARE!

Signed my daughter up for a free trail course at the beginning of January 2021, we logged onto her profile, had a look at the course and decided that she didn't want to to the course through Shaw Academy. I did the 'cancellation' via her profile on the website after many clicks you're told to phone ***, which I then did on 06/01/2021, after being cut off I then called back, the automated voice sent me from pillar to post with a Consultant eventually answering the line. The Consultant then told me she would 'unlock' the course material at no extra charge so we could look at what the course had to offer. I had a look and still, we decided to not do the course through Shaw Academy. On the28/01/2021 (well within cancellation period still) I then again noticed that my daughter's profile on Shaw Academy's platform was still active. I then again went through the motions of cancelling via their platform and phoning the *** number, was cut off numerous times and eventually after the 4th attempt the automated voice confirmed that the subscription was cancelled and 'they were sad to see me go' On 07/02 Shaw Academy deducted money from my bank account and again on the 16.03 - when I picked this up 01/04 I logged onto my daughter's profile which was then still active. I once again did a cancellation via her profile on their platform and phoned the 087 number yet again only to be cut off numerous times and again eventually get the automated voice confirming yet again that the subscription was cancelled etc etc etc. Shaw Academy had the cheek to yet again deduct monies from my bank account - there is no way to change the bank details without another valid bank account/card number. I was forced to cancel the card at my bank so that Shaw Academy no longer could deduct the fees which they were not meant to be charging! I've been corresponding with consultants via email since 01/04/2021 to get my money refunded, even beiing phone at 02h30 in the morning from the Call Centre. I have in excess 66 emails back and forth to Shaw Academy, I now refuse to answer their calls and only willing to communicate via email as they keep offering access to our account and additional enable a Toolkit/E-certificate on the account for the registered course. Today I get correspondence telling me that they unfortunately will not be able to process refund as the account was not cancelled within the trial period and I got charged for the monthly subscription and to let them know if I want them to 'avail the benefits' - You are kidding me, this is the biggest **** going!!!!