CS
Caity S

1 reviews | Active since Nov 2019

15 Nov 2019, 20:13

Shame on you!

I took part in the free trial, canceled before it ended as I couldn't afford to carry on, I received an email saying that I could restart my free trial aswell as a toolkit and my e certificates, so I followed the prompt button to reactivate, as soon as it reactivated, R300 was taken from my account, the only money I had to feed my kids. Horrible horrible human beings

0
Replies (1)
Shaw Academy
Shaw Academy's reply26 Nov 2019, 05:50
Official
Thanks for the review and I'm sorry your experiences haven't been great.

We have at no point taken payments from your, or any of the 5 million students we have educated, unless the student entered their payment details to a secure payment page and manually completed the transaction. 

In every one of our emails, landing pages, offer banners and indeed the payment page itself, we do outline that the offer presented to you was a one month free trial which would run automatically into a monthly recurring payment if not cancelled. Cancellation can be completed in your member’s login area at any time, there is no cost associated with cancellation and no contract so the payments can be cancelled at any point.

Cancellation can be completed in your member’s login area at any time, there is no cost associated with cancellation and no contract so the payments can be cancelled at any point.

To cancel, login to your Members Area on a web browser using a Computer and click on “My Profile”, then click on "Membership & Payments" ->“Cancel Membership & Benefits”-> I understand, I want to stop learning ->No thanks, I want to end my membership & benefits-> Continue and Confirm.