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Worst support service I ever came across!!

I had an issue from last Thursday where an agent from Shaw Academy offered me an exclusive deal. My deal was for R1999 which is a lifetime membership with all access to all toolkits, ecertificates and my hard copy diplomas for every course that I take. He immediately charged my card and I was advised to email support to activate the toolkits for me.

I then emailed and was told by KEVIN that they do not do telephonic calls. I was immediately alarmed and asked if this was a **** or what coz the funds was already deducted from my card. I told him the agent also updated my plan to 12 months. I was extremely confused by this. Kevin responds as of he did not even read my emails. And now 3 days later he tells me that I purchased a 12 month plan and it does not include any toolkits!!!!! What the hell is wrong with this agent??? Is he not getting my point that this was all done by an agent who called me!! The contact number was +*** which i Googled and it is the cape Town offices that called me. This guys name is Faheem or something like that.

I can't at all get through to any Shaw Academy line!

Get to the bottom of this asap!

I was enjoying my lessons and now have to deal with this stress!

If I am not going to be given what I was promised then Refund me ASAP.