MN
Matthew N
1 reviews | Active since May 2020
09 May 2020, 20:49
Refusal to refund
Billed me an amount of R399 which I don't even understand because their most expensive option is R333pm for a 3 month subscription. I kindly requested a refund as I was never using the site (which they would be able to see) and they debited my account.
to which their response was a generic we won't pay you back that I've seen in several forums on the internet where people are being charged after cancelling etc. or not being given what was advertised.
i prefer not to support companies that take advantage of customers, especially in times of economic hardships such as the global pandemic.
Helpful (0)
Replies (1)0
Replies (1)MN
Matthew N's updateReviewer Update
11 May 2020, 14:36The issues is not that I am claiming that I cancelled my membership, I would have loved to use your service in the future, I requested a refund on the basis that I was not active on the website, I had obviously signed up and forgotten about it... you will be able to see that I didn't even fully complete a single thing on your website. however I think the ethical thing to do would have been to refund me, and then I would have considered using your service in the future when I do have time and I would have recommended it to others.
the fact that you are willing to take money knowing what the world looks like currently, especially economically and you can see that I signed up and had never logged in again. I know that legally I can't claim my money back, but what I would see as an ethical company that is focused on education is a refund for this month, making it attractive for me to use this site in the future. at this point I see Shaw Academy as a company that is more focused on taking peoples money.
also you never explained the amount to me, why was R399 taken off my account when the most expensive plan is R333
the fact that you are willing to take money knowing what the world looks like currently, especially economically and you can see that I signed up and had never logged in again. I know that legally I can't claim my money back, but what I would see as an ethical company that is focused on education is a refund for this month, making it attractive for me to use this site in the future. at this point I see Shaw Academy as a company that is more focused on taking peoples money.
also you never explained the amount to me, why was R399 taken off my account when the most expensive plan is R333
MN
Matthew N's update11 May 2020, 14:36
Reviewer Update
The issues is not that I am claiming that I cancelled my membership, I would have loved to use your service in the future, I requested a refund on the basis that I was not active on the website, I had obviously signed up and forgotten about it... you will be able to see that I didn't even fully complete a single thing on your website. however I think the ethical thing to do would have been to refund me, and then I would have considered using your service in the future when I do have time and I would have recommended it to others.
the fact that you are willing to take money knowing what the world looks like currently, especially economically and you can see that I signed up and had never logged in again. I know that legally I can't claim my money back, but what I would see as an ethical company that is focused on education is a refund for this month, making it attractive for me to use this site in the future. at this point I see Shaw Academy as a company that is more focused on taking peoples money.
also you never explained the amount to me, why was R399 taken off my account when the most expensive plan is R333
the fact that you are willing to take money knowing what the world looks like currently, especially economically and you can see that I signed up and had never logged in again. I know that legally I can't claim my money back, but what I would see as an ethical company that is focused on education is a refund for this month, making it attractive for me to use this site in the future. at this point I see Shaw Academy as a company that is more focused on taking peoples money.
also you never explained the amount to me, why was R399 taken off my account when the most expensive plan is R333