NM
Nyasha M
1 reviews | Active since Jan 2019
04 Jul 2020, 08:47
Refund Outstanding/False Advertising
I spoke to a guidance counsellor by the name of Nicole and I had initially wanted to cancel my trial period as I had seen reviews online of people stating that they had monies deducted from their accounts during the trial period. She managed to calm my fears down and helped me change my course and even gave me a free toolkit and ecertificate.
I then got an email about my schedule and went online to confirm the same and I clicked on download toolkit which was Highlighted as already purchased with the certificate too stating “as already purchased” as per Nicole’s promise - the second I clicked on this option 499.00 left my account. I was promised something for free and this was my first day of the free trial and this happened. Till date no response regarding my refund.
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Replies (6)0
Replies (6)NM
Nyasha M's updateReviewer Update
06 Jul 2020, 08:31Good day
I have rep**** to the email address given as per your response
I have rep**** to the email address given as per your response
NM
Nyasha M's update06 Jul 2020, 08:31
Reviewer Update
Good day
I have rep**** to the email address given as per your response
I have rep**** to the email address given as per your response
Shaw Academy's replyOfficial
06 Jul 2020, 13:33Thank you, our support team will respond ASAP.
Shaw Academy's reply06 Jul 2020, 13:33
Official
Thank you, our support team will respond ASAP.
NM
Nyasha M's updateReviewer Update
08 Jul 2020, 08:52I would not advice anyone to study though this academy. All the reviews online south deducting funds from your account **********ly and not giving you any choice thereafter is true. Do not even study through them
NM
Nyasha M's update08 Jul 2020, 08:52
Reviewer Update
I would not advice anyone to study though this academy. All the reviews online south deducting funds from your account **********ly and not giving you any choice thereafter is true. Do not even study through them
Shaw Academy's replyOfficial
08 Jul 2020, 12:48My apologies for the experience you have had thus far. We pride ourselves on our product and the high-quality standards we maintain. We would like to make things right. Please be assured that we are taking your feedback proactively and will work to provide better service in the future. Please let us know if there is anything else you need assistance with.
Regards,
Shaw Academy
Regards,
Shaw Academy
Shaw Academy's reply08 Jul 2020, 12:48
Official
My apologies for the experience you have had thus far. We pride ourselves on our product and the high-quality standards we maintain. We would like to make things right. Please be assured that we are taking your feedback proactively and will work to provide better service in the future. Please let us know if there is anything else you need assistance with.
Regards,
Shaw Academy
Regards,
Shaw Academy
NM
Nyasha M's updateReviewer Update
14 Jul 2020, 11:15Good day
Please follow ticket number: This ticket (#***)
I was not given a choice whatsoever to get a refund YOU ACKNOWLEDGED you were wrong and instead you opted to give me additional vouchers. I didn’t want that and I wanted my money. Now all my emails are going unanswered.
Again anyone thinking of using their”free” service if it is too good to be true it is.
You want to make things right then give me back my money, I want my money that you took from me and not vouchers. That is money I never budgeted for
Please follow ticket number: This ticket (#***)
I was not given a choice whatsoever to get a refund YOU ACKNOWLEDGED you were wrong and instead you opted to give me additional vouchers. I didn’t want that and I wanted my money. Now all my emails are going unanswered.
Again anyone thinking of using their”free” service if it is too good to be true it is.
You want to make things right then give me back my money, I want my money that you took from me and not vouchers. That is money I never budgeted for
NM
Nyasha M's update14 Jul 2020, 11:15
Reviewer Update
Good day
Please follow ticket number: This ticket (#***)
I was not given a choice whatsoever to get a refund YOU ACKNOWLEDGED you were wrong and instead you opted to give me additional vouchers. I didn’t want that and I wanted my money. Now all my emails are going unanswered.
Again anyone thinking of using their”free” service if it is too good to be true it is.
You want to make things right then give me back my money, I want my money that you took from me and not vouchers. That is money I never budgeted for
Please follow ticket number: This ticket (#***)
I was not given a choice whatsoever to get a refund YOU ACKNOWLEDGED you were wrong and instead you opted to give me additional vouchers. I didn’t want that and I wanted my money. Now all my emails are going unanswered.
Again anyone thinking of using their”free” service if it is too good to be true it is.
You want to make things right then give me back my money, I want my money that you took from me and not vouchers. That is money I never budgeted for
Shaw Academy's replyOfficial
16 Jul 2020, 13:59We are unable to view the ticker number as you have masked it. Kindly share the ticket number along with your registered email ID unmasked.
Shaw Academy's reply16 Jul 2020, 13:59
Official
We are unable to view the ticker number as you have masked it. Kindly share the ticket number along with your registered email ID unmasked.