1 reviews | Active since Jan 2021
RE: Takes money at every opportunity and refuses to refund
This serves as a follow-up on my previous post, to give further developments so far.
Shaw Academy is still refusing to give me my money back, that was taken without adequately informing me that they were going to do this. Their complaint now is that I did not cancel within my trial period, and that as I did not take action, they charged me.
However, my trial period only actually would have expired in the beginning of February, and as I write this we are still more than a week before the end January. Not only that, but my trial had been extended to three months due to the previous issue I had raised, so my trial should actually have ended in the beginning of May.
In addition, the charge to my account had nothing to do with my trial membership. As I had explained to them, it was a phone call that I received, in which I received a clear impression that the 3-month additional trial membership extension was being confirmed. I was inadequately informed by the phone representative that this was an upgrade to my membership and would result in a charge to my account. I did not in any way understandingly agree to either of these.
They are again promising me now further benefits, which I made clear to them I do not want. They refuse to do the two things that I am requesting:
1. Refund the amount that was taken out of my account 2. Revert my subscription status to the former plan
Please stay away from Shaw Academy. They are very shady and tricky in their dealings.
I hereby give the verbatim wording of the latest email that I have send to them. They are once again, without warrant and completely unjustly, refusing to give me a refund and revert my account subscription. It is abundantly clear they are shady and ********** in their monetary dealings with their customers. This is the fourth time that I am sending them the same complaint details and the same request, and each time they are dodge the facts of my case and misapply them in order to avoid fulfilling my request and giving me a refund.
"Good day
The response you have given is unacceptable. As I clearly stated in my previous response, there is no warrant whatsoever to a reliance on my not having cancelled yet as a reason for upgrading my subscription. The upgrade came in solely due to a phone call which I received while there were still three weeks remaining of my trial subscription, in which the action of upgrading my membership as well as the charge to my account was not stated as clearly as it ought to have been. What I had thought I was agreeing to was a free extension of my trial to three additional months, which had already been confirmed to me in my previous complaint as lodged on your support email. I did not in any way understandingly agree to either the upgrade or the associated charge to my account.
Your evident abuse of your terms and conditions, with your falsification of the facts regarding my initial trial and your disregard of my extended trial in order to try and avoid giving me a refund is absolutely shocking and completely unacceptable. I once again request that the following be done by you with immediate effect:
1. The amount that was taken out of my account be refunded
2. My subscription status be reverted to the former plan
Kind regards
Daniel"
In my first review, Shaw Academy responded and requested that I email a specific email address (please see their response to my first review). I did so, forwarding all the email documentation of my issue so far, and I have not received a response to that email. Yet, they responded on my second review and again asked that I email them at the same email address, when I had already done so.
Please do not have anything to do with this underhanded company.
I hereby give the verbatim wording of the latest email that I have send to them. They are once again, without warrant and completely unjustly, refusing to give me a refund and revert my account subscription. It is abundantly clear they are shady and ********** in their monetary dealings with their customers. This is the fourth time that I am sending them the same complaint details and the same request, and each time they are dodge the facts of my case and misapply them in order to avoid fulfilling my request and giving me a refund.
"Good day
The response you have given is unacceptable. As I clearly stated in my previous response, there is no warrant whatsoever to a reliance on my not having cancelled yet as a reason for upgrading my subscription. The upgrade came in solely due to a phone call which I received while there were still three weeks remaining of my trial subscription, in which the action of upgrading my membership as well as the charge to my account was not stated as clearly as it ought to have been. What I had thought I was agreeing to was a free extension of my trial to three additional months, which had already been confirmed to me in my previous complaint as lodged on your support email. I did not in any way understandingly agree to either the upgrade or the associated charge to my account.
Your evident abuse of your terms and conditions, with your falsification of the facts regarding my initial trial and your disregard of my extended trial in order to try and avoid giving me a refund is absolutely shocking and completely unacceptable. I once again request that the following be done by you with immediate effect:
1. The amount that was taken out of my account be refunded
2. My subscription status be reverted to the former plan
Kind regards
Daniel"
In my first review, Shaw Academy responded and requested that I email a specific email address (please see their response to my first review). I did so, forwarding all the email documentation of my issue so far, and I have not received a response to that email. Yet, they responded on my second review and again asked that I email them at the same email address, when I had already done so.
Please do not have anything to do with this underhanded company.