NOT AS PROMISED

Good day,

Joined in Nov 2020, below was comunicated to me. I did Module 1 - 3 and marks showed. Now they want me to pay but I paid a R1000 already with a 4 week free trail, so I had enough time to complete the full course as promised below I can complete the rest of the course for free. How can marks be there and then gone a week later? This course will be no use to me as I paid my hard copy diploma but now I can't complete it so wasted the money on nothing. REPLY TO THEM:

But my point is my Module 2 and 3 final assesment was done and the marks did reflect now it doesn't reflect anymore.

According to this correspondes from Shaw Academy I will get it for free:

George (Shaw Academy) Nov 19, 2020, 9:02 GMT

Hi Dorothea ,

Thank you for contacting us.

I see that you have purchased the Toolkit with two-step confirmation page in your account where the amount to be charged was shown before confirming the payment.

Once the Toolkit is activated in your account, it is made available to you immediately for download hence it cannot be disabled or the access cannot be revoked. Hence, we will not be able to process the refund. Click [Here](https://www.shawacademy.com/terms/) to review the same in particular section 5.8.

However, for the amount you have been charged, I would like to offer a complimentary 3-month additional trial membership, a Certificate of Completion, and also 3 remaining module toolkits absolutely free.

Your Toolkit includes Webinar Slides for every lesson, Summary Notes for every lesson, and Bonus videos. You can download these materials and save them on your device for future reference even after your access period expires.

You can access the toolkit resources under the "Resources" tab and the "E-certificate" under the "Assignments" tab by completing the final exam on your course page.

The e Toolkit materials for life without any additional fee.

I hope this will help you in achieving your goal for which you joined with us and we want to help you further.

Shaw Academy Support Team. Kind regards, George

But it's ok, I will contact the onbudsman.

Thank you.