CK
Chris K
1 reviews | Active since May 2019
07 May 2019, 15:40
NOT A HAPPY REVIEW
Not a happy review!
After completing a semi-satisfactory diploma in Leadership (not live as advertised), I'd finished with Shaws services. A dayt or two later they took another £90 from my bank as apparently the service is on a rolling membership. Although this is stated in the T&C, it is not made overly apparent when you join a course. I have asked for a refund within 2 hours of the money being taken and for some reason, this is being unreasonably refused. I am not impressed that the lectures were not actually live and the poor service I have received regarding this issue. I feel that with emails such as the one attached to this comment, Shaw are being very shady about the rolling membership and I feel that its totally unreasonable to not give customers their money back in a circumstance such as mine. I will be taking this further!!!!!
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Replies (1)
Shaw Academy's replyOfficial
10 May 2019, 12:13 Hello Chris,
Thanks for contacting us,
We are sorry to learn about your experience. Over the last few weeks/months we have been testing delivering more webinars to more students at the best times around the world. Our educators are still here to support you, and each webinar is being supported live by our team of Student Guidance Managers.
We are looking at creating the most interactive and engaging online education platform available anywhere., helping our students to Master Real Skills. Our students are at the core of our decisions and we have listened to their feedback regarding delivering more courses at more convenient times, and to do this our educators record courses to be played live so our students can interact with support staff and each other.
Regarding the charge, we have at no point taken payments from your, or any of the 4 million students we have educated unless the student entered their payment details to a secure payment page and manually completed the transaction. In every one of our emails, landing pages, offer banners and indeed the payment page itself, we do outline that the offer presented to you was a one-month free trial which would run automatically into a monthly recurring payment if not cancelled. Cancellation can be completed in your member’s login area at any time, there is no cost associated with cancellation and no contract so the payments can be cancelled at any point.
You have referenced the fact that you did sign up for a one month free trial, the only way this could have been achieved was by signing up via a payment page with either a credit/debit card or by using PayPal, we do not store payment information and use some of the world’s largest payment transaction providers in order to ensure a seamless and professional user experience for each and every student who signs up with Shaw Academy. You did enter your payment details and failed to cancel the recurring payments, due to this fact payment automatically represented the request for funds from your account until such time that there were funds to pay for the service you signed up for, in this case, access to Shaw Academy’s award-winning online education.
Please reach out to *** if we can be of any further assistance.
Regards,
Shaw Academy
Thanks for contacting us,
We are sorry to learn about your experience. Over the last few weeks/months we have been testing delivering more webinars to more students at the best times around the world. Our educators are still here to support you, and each webinar is being supported live by our team of Student Guidance Managers.
We are looking at creating the most interactive and engaging online education platform available anywhere., helping our students to Master Real Skills. Our students are at the core of our decisions and we have listened to their feedback regarding delivering more courses at more convenient times, and to do this our educators record courses to be played live so our students can interact with support staff and each other.
Regarding the charge, we have at no point taken payments from your, or any of the 4 million students we have educated unless the student entered their payment details to a secure payment page and manually completed the transaction. In every one of our emails, landing pages, offer banners and indeed the payment page itself, we do outline that the offer presented to you was a one-month free trial which would run automatically into a monthly recurring payment if not cancelled. Cancellation can be completed in your member’s login area at any time, there is no cost associated with cancellation and no contract so the payments can be cancelled at any point.
You have referenced the fact that you did sign up for a one month free trial, the only way this could have been achieved was by signing up via a payment page with either a credit/debit card or by using PayPal, we do not store payment information and use some of the world’s largest payment transaction providers in order to ensure a seamless and professional user experience for each and every student who signs up with Shaw Academy. You did enter your payment details and failed to cancel the recurring payments, due to this fact payment automatically represented the request for funds from your account until such time that there were funds to pay for the service you signed up for, in this case, access to Shaw Academy’s award-winning online education.
Please reach out to *** if we can be of any further assistance.
Regards,
Shaw Academy
Shaw Academy's reply10 May 2019, 12:13
Official
Hello Chris,
Thanks for contacting us,
We are sorry to learn about your experience. Over the last few weeks/months we have been testing delivering more webinars to more students at the best times around the world. Our educators are still here to support you, and each webinar is being supported live by our team of Student Guidance Managers.
We are looking at creating the most interactive and engaging online education platform available anywhere., helping our students to Master Real Skills. Our students are at the core of our decisions and we have listened to their feedback regarding delivering more courses at more convenient times, and to do this our educators record courses to be played live so our students can interact with support staff and each other.
Regarding the charge, we have at no point taken payments from your, or any of the 4 million students we have educated unless the student entered their payment details to a secure payment page and manually completed the transaction. In every one of our emails, landing pages, offer banners and indeed the payment page itself, we do outline that the offer presented to you was a one-month free trial which would run automatically into a monthly recurring payment if not cancelled. Cancellation can be completed in your member’s login area at any time, there is no cost associated with cancellation and no contract so the payments can be cancelled at any point.
You have referenced the fact that you did sign up for a one month free trial, the only way this could have been achieved was by signing up via a payment page with either a credit/debit card or by using PayPal, we do not store payment information and use some of the world’s largest payment transaction providers in order to ensure a seamless and professional user experience for each and every student who signs up with Shaw Academy. You did enter your payment details and failed to cancel the recurring payments, due to this fact payment automatically represented the request for funds from your account until such time that there were funds to pay for the service you signed up for, in this case, access to Shaw Academy’s award-winning online education.
Please reach out to *** if we can be of any further assistance.
Regards,
Shaw Academy
Thanks for contacting us,
We are sorry to learn about your experience. Over the last few weeks/months we have been testing delivering more webinars to more students at the best times around the world. Our educators are still here to support you, and each webinar is being supported live by our team of Student Guidance Managers.
We are looking at creating the most interactive and engaging online education platform available anywhere., helping our students to Master Real Skills. Our students are at the core of our decisions and we have listened to their feedback regarding delivering more courses at more convenient times, and to do this our educators record courses to be played live so our students can interact with support staff and each other.
Regarding the charge, we have at no point taken payments from your, or any of the 4 million students we have educated unless the student entered their payment details to a secure payment page and manually completed the transaction. In every one of our emails, landing pages, offer banners and indeed the payment page itself, we do outline that the offer presented to you was a one-month free trial which would run automatically into a monthly recurring payment if not cancelled. Cancellation can be completed in your member’s login area at any time, there is no cost associated with cancellation and no contract so the payments can be cancelled at any point.
You have referenced the fact that you did sign up for a one month free trial, the only way this could have been achieved was by signing up via a payment page with either a credit/debit card or by using PayPal, we do not store payment information and use some of the world’s largest payment transaction providers in order to ensure a seamless and professional user experience for each and every student who signs up with Shaw Academy. You did enter your payment details and failed to cancel the recurring payments, due to this fact payment automatically represented the request for funds from your account until such time that there were funds to pay for the service you signed up for, in this case, access to Shaw Academy’s award-winning online education.
Please reach out to *** if we can be of any further assistance.
Regards,
Shaw Academy