No response when trying to contact them since 22 December 2017

On 21 Dec 2017 I purchased a Lifetime Membership deal from Shaw Academy. I received an email to say they received the payment.

It then requests you to enter the 'Member Area' and add your courses, but as soon as I click on the link provided it directs me to a login page but no login details where provided and there is no place to register an account and password.

I emailed them to ask for help but since 22 Dec no response was given.

I can understand in the Academy closed over the Festive Season but then a general email needed to be sent out to say so and give a date on when they will open again.

At the moment I am VERY frustrated as no one gets back to me and I can still not get into the account.

Can anyone please escalate this and assist? Or at least give me a refund...

Regards