No refund from Shaw Academy- Don’t trust them

On the 3rd of December i received a call form Chad Parenzee from Shaw Academy. He was asking about my modules and asked if he can send me an email for more details.

If you would listen to the recording i did not agree to any transaction or subscription with him. When we finished the call the amount of R999 was extracted from my account immediately.

I send Chad an email to give me a refund Date: 03 December 2020 at 18:06:17 SAST To: Chad Parenzee He dis not reply at all until you today a haven’t received any reply from him.

Then on: Dec 3, 2020, 17:37 GMT i send another message to *** regarding my request for a refund. Solomon rep**** on Dec 4, 2020, 20:35 GMT and said the following..

Solomon (Shaw Academy) Dec 4, 2020, 20:35 GMT

Hi Danette,

I understand that you are looking for a refund. Rest assured, I will help you in the best way possible.

Now, upon reviewing your account, I see that account was registered on 09 Nov, 2020 for 28 days free trial. You might have gone through the cancelation process which was not successful, resulting in the non-cancellation of your membership on time.

I also understand the value of money spent by you on this and to assist you further, I am providing 12-months of free membership for your account. This includes access to all the courses and lessons anytime anywhere.

Additionally, I am activating all course materials( Toolkit & E-certificate) absolutely free for you, ensuring you won't have to pay any more to complete the course and get certification from us

We also confirm your membership is scheduled to cancel after the extended membership period thus ensuring no further payments will be processed.

I am sure that the above benefits will definitely help you achieve the goal you have set with us at a minimal cost.

Furthermore, we at the support would like to see you complete the course and have the Internationally accredited diploma certificate, which will definitely help you beat the competition.

I would sincerely request you to think about it and let me know if I can be of any further help.

Thanks for your understanding in this regard.

Shaw Academy Support team.

Kind regards, Solomon Web: www.shawacademy.com Delivering great education, accessibly and affordably, to everyone This email and its contents in no way represents any contract, warranties or undertaking by the sender and should be read without prejudicing any action or inaction by the reader(s). This message is confidential, private or privileged in nature and subject to legal privilege. The sender is not sanctioned to conclude a binding agreement by e-mail. By transmitting this e-mail message over the Internet, the sender does not intend to allow the contents hereof to become part of the public domain, and the confidential nature of the contents shall not be altered or diminished from or by such transmission.

Then i rep**** On 05 Dec 2020, at 11:13, Danette Pienaar <***> wrote:

Good day. I really only want a refund please

Indont want any subscription further just give me back my money.

This is not fair. I was told that my subscription cab only be cancelled on the 10th of March 2021

The person called me did not say that the amount is going to be deducted from my account and that is very sneaky and the same as *****ing!

Please refund my money

Kind regards Danette de Wit

On 05 Dec 2020, at 11:13, Danette Pienaar <***> wrote:

Good day

I really don’t want another membership i would really appreciate it if you can only refund me please I really need the money and can’t afford to just lose it.

Please help me with a refund

Kind regards Danette de Wit

And today on 11 December 2020 at 07:02am to *** the following:

Good day i have asked several times for a refund and no one wants to come back to me or reply me.

I really just want a refund as you can see oms these messages below which i have included in this mail you will see that my money was taken from me without my permission and I just feel like its unfair to do this especially when depending ons your money you cant just take it.. I don’t want any subscription of any kind just a refund

Can you please please help me

I am really not satisfied with the service of Shaw Academy at all. To me this is sneaky and a way of *****ing money from people.

I hope this message finds the right people responsible for this mess.

Thank you Danette de Wit