My honest experience with Shaw academy…

My honest experience with Shaw academy started optimistically, the courses seemed like they would be useful and interesting. However after a couple of weeks of attempting to do the courses during my free trial, I was unfortunately unable to complete any of the classes due to my own time constraints. This led me to the conclusion that it would be best that I cancel my subscription and wait until I had more free time and would be able to make use of more paid content.

This is where my experience went way, way downhill. After attempting to cancel my subscription a week before my free trial was up (and believing that I had succeeded), I heard nothing until 5 weeks later when I noticed a charge on my credit card from Shaw Academy. I'm willing to admit that I mist've made a mistake trying to cancel my subscription/account, tho I'm also certain that the confusing nature of the subscription and the cancellation process played a large factor.

I tried contacting Shaw academy multiple times for about a week and a half and received nothing but auto-replies, until finally customer service contacted me. After quite a lengthy back and forth over the following 2 weeks, the end result can be summarised as follows:

1. I was informed that it was simply impossible to refund me the $39.99USD subscription charge, despite the fact that I had not used any of the services, and that it was abundantly clear that this was a mistake and not my intention.

2. The solution continually put forward by the customer service representative was for me to reactivate my account and take part in the courses, free of charge (final value offered was for $620 worth of free courses), despite the fact that I had informed him over and over again that I did not want to take any courses, and couldn't even if I wanted to, due to my time constraints.

(I am aware that on surface level, this seems like an extremely generous and valuable offer. But the fact that the customer service representative continually ignored my explanation of why that would not be possible for me, and repeatably tried to force this solution on me, was insulting to say the least.)

3. It makes no logical sense why they can afford to offer me $620 worth of services and content, but cannot afford to offer me a $40 refund. No financial sense whatsoever.

All in all, I would have liked to explore what Shaw Academy has to offer, as I'm sure that the contents of their courses is informative and valuable. However, due to the complete lack of customer awareness, refusal to provide a more reasonable (in my opinion) solution, and the extremely disappointing customer service responses (in my opinion), I would strongly recommend for anyone considering Shaw Academy to search for another online course to fulfil your wants and needs.

I don't feel that Shaw Academy is genuinely interested in education, but more so in just making money. I would not trust Shaw Academy to have my best interests in mind and would find it hard to believe that they would have any other customers best interests in mind either.