Misleading Course Ad payment

Do not sign up with them for a free trial!

I received a phone call asking if I would like to upgrade my membership as my trial was ending! I explained to the lady that i'm thinking about it and she kept going on an on about how this will be good for my future...

She explained to me what the ad depicted. The ad stated R166.58 p/m which I though was affordable for myself as I have time during the lockdown to do. I clicked on it and an amount of R1999 then came off my account and I asked the lady why it was a once off payment when it stated monthly payments. All she said was that she will log a ticket for me and call me the next day! FYI (I am still waiting on the call)

I immediately (5 minutes later) cancelled my membership (Which was 10 days before my trial ended). I cancelled on my app on my phone, on my PC and I even called the stupid number it told me to call. I received a confirmation email stating that my membership has now been cancelled. I sent in a request to have my money refunded and I received a message saying the following:

If you have paid to **upgrade your membership** and it is not activated in your account or you are looking for a refund, please reply to this email with screenshot of the payment receipt or bank statement.

I then sent a screenshot of the transaction and was told the following:

Hi Melissa,

Thank you for reaching out to us!

I have personally reviewed your account and found that you had subscribed on using your debit/credit card/payment method to upgrade your account to membership which was not cancelled, hence you have been charged for the membership renewal automatically. All aspects of this subscription and the renewal charges were made clear at the time of upgrading within your member's area and via communications. Since you did not cancel before the renewal due date, payment was processed as per the terms and conditions associated with your membership. Click Here to review the same in particular section 4 and 5.

In terms of processing a refund, unfortunately this is not something we can do as the membership benefits were made available to you as per the terms and conditions you agreed to upon registration and the revenue has been recognized as per our revenue recognition policies.

I've sent through everything that was required to prove that I cancelled but yet the debit came off. I tried contact the Cape Town Branch but all I get is a automated machine telling me to leave a voice mail. I have not logged in since the money came off my account and I have not used any of the material since!

This totally unacceptable! I expect my money to be refunded to me as I have used none of the material since!