I have gone from Shaw Academy is amazing... To Shaw Academy sucks...

I was once an avid Shaw Academy supporter. I even purchased Lifetime Membership. Which granted me access to courses and their eCertificates. Then Shaw Academy decided to force me to pay for the eCertificates, even though I had already paid. I sent multiple messages to Shaw Academy enquiring about this issue, if the messages weren't ignored then Shaw Academy would take more than a week to respond. My last messages was to request either a refund for the eCertificates I paid for but would not be able to receive unless I paid for them again or that my access to the eCertificates that I have already paid for be returned. It's been nearly a month and still no response.