JB
John B

1 reviews | Active since Dec 2009

17 Nov 2020, 13:21

Free Material **** - Watch Out!

I responded to an Instagram Post from Shaw Academy which advertised a 4-week free trial during which I could do Module 1 of a course entitled Wine Appreciation. I am free to cancel my subscription before the 4-week trial period ends if I so wish. I was led to believe that in addition to the course, I would be entitled to free course materials to the value of EUR50. When presented with the option, I duly clicked the button to get access to my free materials. I was immediately charged R499.99 for the free materials. I have tried everything possible to get a refund, but they have refused. They have offered to extend my free trial period, and include a free certificate, none of which I want if this is the way I am to be treated.

But they, point blank, refuse to give me a refund.

I would not recommend anybody to sign up with Shaw Academy at all. I wish I had read the reviews on Hello Peter before signing up.

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Replies (3)
JB
John B's update18 Nov 2020, 10:44
Reviewer Update
Thank you for your prompt response. I have sent an email as per your suggestion.
JB
John B's update27 Nov 2020, 13:19
Reviewer Update
I received an email with a credit note for my refund - thank you. The email also stated that my refund would be with me (and I quote) " in max 7 days and most likely sooner " (end quote). Well, that was 8 days ago (19th November; today is 27th November) and I still do not have my refund.
JB
John B's update19 Dec 2020, 15:22
Reviewer Update
I am happy to say that my refund finally came through - on 15 December. What a long, drawn out process. Not a pleasant experience.