CA
Charnelle A
1 reviews | Active since Nov 2020
02 Nov 2020, 18:26
"Free" lessons that come with a price tag
I do not recommend this business to anyone. It is very misleading. Purchases are made by one click and it is difficult to cancel your membership.
There is a seven step cancellation process which ends with you having to make a phone call. When you make the call to their "student guidance managers", they try and get you to reconsider. They tell you about your goals and make additional offers stating that are they free. I reiterated that I just wanted to cancel and was informed that my membership had been cancelled. However, I am still awaiting confirmation of cancellation.
I signed up for the 4 week free lessons. Went onto the site and accidentally clicked on the course materials tab. The course materials for these FREE lessons were R499. When I accidentally clicked on the course materials tab, I was not taken to a checkout page or asked to confirm purchase. and I did not realise that the purchase went through until I received the notification from my bank. They are now unwilling to refund me.
My experience is a terrible one. All of this happened on the same day that I signed up for the lessons. I really cannot stress enough that I do not recommend this business.
Helpful (0)
Replies (6)0
Replies (6)
Shaw Academy's replyOfficial
04 Nov 2020, 06:52Charnelle,
We will try our best to resolve your issue at the earliest.
Regards,
Shaw Academy
We will try our best to resolve your issue at the earliest.
Regards,
Shaw Academy
Shaw Academy's reply04 Nov 2020, 06:52
Official
Charnelle,
We will try our best to resolve your issue at the earliest.
Regards,
Shaw Academy
We will try our best to resolve your issue at the earliest.
Regards,
Shaw Academy
CA
Charnelle A's updateReviewer Update
05 Nov 2020, 09:39I have emailed Shaw Academy asking them to confirm that my membership has been canceled. I am still awaiting a response and their 48 hour turn around time has come and gone.
I do not know why it so difficult to send me written confirmation of the cancelation. When you sign up they send you confirmation that you have signed up. Instead Shaw Academy has been sending me reminders to attend my classes which I will not be attending as I have canceled my membership. I comp**** with their 7 step cancelation process and I do not believe it is unreasonable for me to request written confirmation that my membership has indeed been canceled.
I am also still awaiting a response on my query for a refund. I will give them until end of business today. If I do not receive a response, I will be taking further steps.
Regarding my request for a refund:
I emailed them the day that the transaction occurred. Their initial response was to tell me that they cannot refund me and offer me a complimentary 3-month additional trial membership, a Certificate of Completion, and also 3 remaining module toolkits absolutely free. I then told them told me that I do accept this and will be laying a complaint. They then emailed me back saying that they sent my payment details to their relevant team for further investigation.
I also emailed the email address that Shaw Academy sent me in response to my first review telling me that 'nothing is more important than regaining my trust, and they hope I will give them the opportunity to do so.' Well, I have given them the opportunity and am still awaiting a response.
I again want to reiterate that I do not recommend this business.
I do not know why it so difficult to send me written confirmation of the cancelation. When you sign up they send you confirmation that you have signed up. Instead Shaw Academy has been sending me reminders to attend my classes which I will not be attending as I have canceled my membership. I comp**** with their 7 step cancelation process and I do not believe it is unreasonable for me to request written confirmation that my membership has indeed been canceled.
I am also still awaiting a response on my query for a refund. I will give them until end of business today. If I do not receive a response, I will be taking further steps.
Regarding my request for a refund:
I emailed them the day that the transaction occurred. Their initial response was to tell me that they cannot refund me and offer me a complimentary 3-month additional trial membership, a Certificate of Completion, and also 3 remaining module toolkits absolutely free. I then told them told me that I do accept this and will be laying a complaint. They then emailed me back saying that they sent my payment details to their relevant team for further investigation.
I also emailed the email address that Shaw Academy sent me in response to my first review telling me that 'nothing is more important than regaining my trust, and they hope I will give them the opportunity to do so.' Well, I have given them the opportunity and am still awaiting a response.
I again want to reiterate that I do not recommend this business.
CA
Charnelle A's update05 Nov 2020, 09:39
Reviewer Update
I have emailed Shaw Academy asking them to confirm that my membership has been canceled. I am still awaiting a response and their 48 hour turn around time has come and gone.
I do not know why it so difficult to send me written confirmation of the cancelation. When you sign up they send you confirmation that you have signed up. Instead Shaw Academy has been sending me reminders to attend my classes which I will not be attending as I have canceled my membership. I comp**** with their 7 step cancelation process and I do not believe it is unreasonable for me to request written confirmation that my membership has indeed been canceled.
I am also still awaiting a response on my query for a refund. I will give them until end of business today. If I do not receive a response, I will be taking further steps.
Regarding my request for a refund:
I emailed them the day that the transaction occurred. Their initial response was to tell me that they cannot refund me and offer me a complimentary 3-month additional trial membership, a Certificate of Completion, and also 3 remaining module toolkits absolutely free. I then told them told me that I do accept this and will be laying a complaint. They then emailed me back saying that they sent my payment details to their relevant team for further investigation.
I also emailed the email address that Shaw Academy sent me in response to my first review telling me that 'nothing is more important than regaining my trust, and they hope I will give them the opportunity to do so.' Well, I have given them the opportunity and am still awaiting a response.
I again want to reiterate that I do not recommend this business.
I do not know why it so difficult to send me written confirmation of the cancelation. When you sign up they send you confirmation that you have signed up. Instead Shaw Academy has been sending me reminders to attend my classes which I will not be attending as I have canceled my membership. I comp**** with their 7 step cancelation process and I do not believe it is unreasonable for me to request written confirmation that my membership has indeed been canceled.
I am also still awaiting a response on my query for a refund. I will give them until end of business today. If I do not receive a response, I will be taking further steps.
Regarding my request for a refund:
I emailed them the day that the transaction occurred. Their initial response was to tell me that they cannot refund me and offer me a complimentary 3-month additional trial membership, a Certificate of Completion, and also 3 remaining module toolkits absolutely free. I then told them told me that I do accept this and will be laying a complaint. They then emailed me back saying that they sent my payment details to their relevant team for further investigation.
I also emailed the email address that Shaw Academy sent me in response to my first review telling me that 'nothing is more important than regaining my trust, and they hope I will give them the opportunity to do so.' Well, I have given them the opportunity and am still awaiting a response.
I again want to reiterate that I do not recommend this business.
Shaw Academy's replyOfficial
06 Nov 2020, 06:47Could you please share your registered email address so we can look into this.
Shaw Academy's reply06 Nov 2020, 06:47
Official
Could you please share your registered email address so we can look into this.
CA
Charnelle A's updateReviewer Update
06 Nov 2020, 07:57I just saw a typo in my reply above. I told Shaw Academy that I do not accept their complimentary offer of a 3 month additional trial membership, a Certificate of Completion and 3 remaining module toolkits free of charge.
CA
Charnelle A's update06 Nov 2020, 07:57
Reviewer Update
I just saw a typo in my reply above. I told Shaw Academy that I do not accept their complimentary offer of a 3 month additional trial membership, a Certificate of Completion and 3 remaining module toolkits free of charge.
CA
Charnelle A's updateReviewer Update
09 Nov 2020, 10:18I received an email confirming that my account has been canceled and that my payment method has been removed.
Shaw Academy also emailed me stating that my refund has been processed and should take max 7 days to reflect.
Hopefully this is true.
Shaw Academy also emailed me stating that my refund has been processed and should take max 7 days to reflect.
Hopefully this is true.
CA
Charnelle A's update09 Nov 2020, 10:18
Reviewer Update
I received an email confirming that my account has been canceled and that my payment method has been removed.
Shaw Academy also emailed me stating that my refund has been processed and should take max 7 days to reflect.
Hopefully this is true.
Shaw Academy also emailed me stating that my refund has been processed and should take max 7 days to reflect.
Hopefully this is true.
CA
Charnelle A's updateReviewer Update
11 Nov 2020, 05:42I am happy to say that I received my refund today.
CA
Charnelle A's update11 Nov 2020, 05:42
Reviewer Update
I am happy to say that I received my refund today.