*****...False adverti*****t

I have pasted my engagement with Shaw Academy through emails below.

To my surprise the 1st time I received respond from them through he state that I cancelled after 4 weeks of free course as a result I cannot be refunded.

Please assist me getting back my money>

............................................................................................................................ This ticket (#***) has been updated.

If your request is not fully resolved, please reply to this email.

Megan (Shaw Academy)

Jul 16, 2020, 2:17 PM GMT+1

Hi there,

Thank you for reaching out to us.

I have personally reviewed your account and found the following details:

The subscription has been initiated as 4-week free trial. It was not cancelled during the trial period, so the payment was processed. These terms are stated and accepted before account creation.T&C please see section 4 and 5. We are unable to process subscription refunds unfortunately after the trial expiry, as per the terms and conditions.

However, we can confirm your membership is cancelled thus ensuring no further payments will be processed.

We are also providing you with 6-months access totally free of charge worth of $399, the least we can do is ensure you benefit from our professional certifications, so we can turn this unfortunate event in to a neutral, if not positive immediately. You will be able to complete the courses you initially joined and many other courses.

Kindly confirm us so that we can re-activate for you.

Thank you very much for your time and happy studying.

Kind Regards, Megan Web: www.shawacademy.com Delivering great education, accessibly and affordably, to everyone This email and its contents in no way represents any contract, warranties or undertaking by the sender and should be read without prejudicing any action or inaction by the reader(s). This message is confidential, private or privileged in nature and subject to legal privilege. The sender is not sanctioned to conclude a binding agreement by e-mail. By transmitting this e-mail message over the Internet, the sender does not intend to allow the contents hereof to become part of the public domain, and the confidential nature of the contents shall not be altered or diminished from or by such transmission.

***

Jul 15, 2020, 10:20 AM GMT+1

Hello

This is Molefi Mono, I took a free 4 weeks course with Shaw Academy on the 8th March 2020 and my classes started on the 9th. When I was signing up the system gave send me to a paying page but there was message that nothing will be deducted from my account and that was true because nothing was deducted.

As South Africa started with load shedding on the 27th March 2020 I could not proceed with classes as I was using the internet at my work so on the 2nd April 2020 I sent the email below stating that I am struggling to cancel and I asked that my membership be cancelled.

I was shocked on the 6th when I received an sms from my bank that Shaw Academy has deducted R399.00 from my account. My account was debited again in May for the same amount of R399.00.

I got this email from a consultant at Vodacom as I was complaining to them since it was them who send me sms that I won a four weeks course with Shaw academy.

Please refund me urgently!!! I sent the cancellation to support and also send email on your website but i was never responded to instead I was billed again after my 2nd request to be cancelled.

Regards

HM Mono ***

------------------------------- Begin forwarded message:

From :*** Date: Thu Apr 02 08:43:01 GMT+*** To: *** Subject: Cancel my free trial

Hello

I tried cancelling this free trial as I have added my banking details but I am not getting option to cancel when I go in Membership and Payments (" To cancel, login to your Members Area on a web browser using a Computer and click on ?My Profile?, then click on "Membership & Payments" ->?Cancel Membership & Benefits?-> I understand, I want to stop learning ->No thanks, I want to end my membership & benefits-> Continue and Confirm.)

When I signed on I was adviced to cancel when I don't want to proceed beyond the trial to avoid been billed but now I don't get option to cancel/

Please cancel my membership free trial.

Regards

HM Mono ***

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