Extremely terrible Service and customer care!

I am going to try this again.

I am writing this as I what told one thing and something else happened. I cancelled my membership with this so called fantastic academy. I did not want to do the course afterI was offered a months trial. I phoned the academy on the 12 May to cancel the membership. I was sent the confirmation email that my membership had been cancelled. I was informed that they would not charge the credit card on my account as I had cancelled in the trial period. This did not happen! I was charge my monthly premium when I was told it would not.

I can not find a single contact number to phone them and sort this issue out. They have no will to want to help. After the advertise “cancel at anytime”. I was not informed of any cancellation policies. What more must a customer do to contact someone. I am forced to write with good language and dignity, but yet when it comes to taking money that is done regardless. I need to suit this out, so could you please “kindly” contact me!