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Angelique W

1 reviews | Active since Jan 2016

03 Jun 2020, 13:15

DO NOT JOIN

I would strongly advise anyone, "DO NOT JOIN Shaw Academy!". They are de*****ing people of their money. I was offered and accepted a 'free' course with them over a month ago. Upon starting the module, you have to click the 'continue learning' tab. However, right next to this tab is the 'purchase toolkit' tab. I accidentally clicked on this tab and IMMEDIATELY ZAR399.00 was charged to my credit card, without giving you an option to confirm the transaction or add it to a cart. There was no notice showing that it's a 1 click transaction either. I emailed the support team and the billing team on various occasions, BEGGING for a refund and advising I have not downloaded the toolkit so as to show I was not trying to cheat their system. Due to Covid-19, I don't have funds to pay for this charge. Both departments refused to refund me and instead offered me a credit which I am not interested in. Then, days before my trial was meant to be over, I emailed them to cancel my subscription and remove my card details from their system, which up to date they have not responded to. Instead, I was CHARGED A SECOND TIME, ZAR399.00 for a transaction that I'm not even aware of!! I emailed them again regarding the second transaction 5 days ago and ALSO NO RESPONSE FROM THEM. They have now charged my card in total for ZAR798.00, excluding the international transfer fees!!! Shaw Academy is UNRELIABLE AND *************. Below is a Facebook post from one of their so called staff members which is COMPLETELY UNTRUE: Brian Gerard Hi I work for Shaw Academy and whilst we had issues during Covid-19 any customers who wanted a refund for any reason, including change of personal circumstances has been refunded and given two months free credit to help them. If any one is out there who wants help and or a refund all they have to do is email (shaw academy email address was provided) - this is our guarantee to refund with no questions asked.... THIS IS A LIE!! I want my money refunded to me including the international transfer fees attached to it.

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Replies (1)
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Angelique W's update03 Jun 2020, 16:13
Reviewer Update
Shaw Academy agent - there are over 3500 people (and counting) worldwide that are complaining about the SAME problems that I am currently experiencing from you. How can you say that your system is seamless and meant for the convenience of your customers? This is a money-making ploy. Why then don't you offer your 'one click' solution when the customer wishes to cancel their subscription? No matter the numerous different email addresses you provide us, none of those departments offer any comfort or security to the customer. All customers should feel unsafe with you. You are promoting false advertising on your website, by not reminding the customer of their free trial coming to an end (of which I notified you via email to cxl my 'free' subscription). Nor do you show that toolkits are one click purchases (which you now have conveniently changed on the website) and you are falsely advertising your 'credit' to the customer, granting them 'access for life' when in actual fact you charge them for the continuation of the modules. You are manipulating your customers.