Disgusting customer service!

After completing 8 lessons I wanted to complete my final assignment in order to get my e-certificate. So I paid my R75 and then the 2hr test started immediately. At no point did it say that the exam will start immediately and it wasn't convenient for me to do the test at that time I just wanted to pay. I wanted to check another tab just to see if they said something about the test will start immediately and accidently I closed that tab when I logged on again it wanted to charge me another 75 to complete the tests which I feel is rather unfair. I then contacted them and got this response:

Thank you for emailing Shaw Academy.

We appreciate your time and effort in contacting us. As we receive a large volume of contacts on a daily basis, we have compiled a helpful Frequently Asked Questions (FAQ’S) page to answer all of your queries in one go. Just click on the link Click Here and it will bring you directly to the FAQ page.

Given the amount of students that we teach we provide email support to our Premium Members only. You can become a Premium Member by upgrading your account and will also gain access to your full Professional Higher Diploma and much more CLICK HERE.

We are confident that the FAQ will answer your questions however you can always of course ask this and much more during your interactive lessons to us and your fellow students.

We look forward to continuing to deliver world class engaging education to you

I THINK THIS IS DISGUSTING CUSTOMER SERVICE. I actually wanted to enroll for a premium membership but after this I will definitely not!