Concerned and Refunding my money back.

I am writting this letter of concern to you with regards to the competition I had entered with Vodacom for the free 4 week course with Shaw Academy.

During the time I started the first class with the academy, I had spoken to one or several of your consultants with regards to not been able to attend class as I couldn't continue viewing the video clip for the course. As I had tried several attempts to try and find a solution to the problem I had, thinking it was a network problem. I then decided to use a different network to see if the problem lies with my network Vodacom but still to no avail. It still continued with the messages I got to attend other classes but still experienced the same problem, I then resorted in trying to unsubscribe but it still wouldn't let me go through with the option.

The Academy has now deducted a sum of R500 from my account but I had not finished attending my 4 week course as one consultant stated that I can catch up on the previous classes but how does one do that if they are not able to view the video clips or even write or type a message at that moment to a consultant that is always available as it just doesn't go through. Even though I would log in and out or by even restarting my phone, I still couldn't gain access.

The Academy has send me messages as a reminder to attend class but still I was not of great help when it came to me trying to view the video clips or going through my profile.

I would appreciate that you kindly refund me my money back into my account as I had tried to gain access into unsubscribing but to no avail and not knowing where the problem really lies with this whole situation.

Your assistance with regards to this will be highly appreciated.