Company *****ing money from people

These people keep on deducting my money, I sent them an email and I got a response that I unsubscribed late on a previous prescription whereas I even received a confirmation in October 2020 from a guy by the name of Pedro that I was now unsubcribed and they will never deduct from me again but to my surprise 29th of Jan my account was debited and again on the 5th of February