MB
Melissa B

1 reviews | Active since Sept 2019

12 Nov 2020, 14:11

BEWARE SHAW ACADEMY IS A ****

To whom it may concern

I signed up for my free trial membership with Shaw Academy in July. I then cancelled my trial membership shortly after on 24 July 2020 long before the trial period expired. It was stated on the Shaw Academy website that I would not be charged so I trustingly supp**** my credit card details.

I noticed that there were unauthorized debits of R399 on my account from Shaw Academy. There were four debits of R399 each amounting to R1200. After phoning and emailing back and forth continously with Shaw Academy to let them know of my complaint and get refunded I have been to my bank, Nedbank, who have recommended that I lay a ***** charge against Shaw Academy,which was on 9 November 2020

I am actually on permanent disability due to a spinal injury and cannot afford to be charged *******ly. The amount you have taken from me covers an entire month's food bill for myself. I am already struggling financially and this theft that has occurred is very wrong. Please be aware that Shaw Academy is a ********** company. Do not sign up with them for a free trial membership, they will *******ly debit your account every month. The best way to stop these debits is to close your bank account immediately as they will continue to charge you. I am also aware of many people who have signed up and paid for a course only to be told that the modules are not ready yet and will be in a few weeks. This does not happen and you will be unable to continue your studies but will still be charged

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Replies (5)
MB
Melissa B's update13 Nov 2020, 09:48
Reviewer Update
This company is being investigated. There is an article about them in The Guardian. BEWARE THEY ARE A SYDICATE ******** THOUSANDS OF PEOPLE
MB
Melissa B's update16 Nov 2020, 09:29
Reviewer Update
This was Shaw Academy's response:

We are always looking at improving our services & we strive to ensure that you have nothing short of the best. You deserved better from us and we are sorry to have let you down. Nothing is more important than regaining your trust, and we hope you will give us the opportunity to do so. Kindly write to us at ***


Regards,
Shaw Academy

MB
Melissa B's update16 Nov 2020, 09:38
Reviewer Update
To SHAW ACADEMY
I have already emailed the supp**** address and got an automated response many times. Nothing more. When someone called me from SHAW ACADEMY Ireland, they denied me my refund and offered me free lifetime membership with them! Why would I want free lifetime membership to a ********** company whose course material does not exist? This is absolutely appalling behavior SHAW ACADEMY. When I think of all the thousands of people who signed up to improve their level of education and increase their job prospects,bbut instead have been ****med by you my heart breaks.
Kindly refund me the amount of R1200.
Please, no more excuses or ********** offers, do the right thing.
Shaw Academy
Shaw Academy's reply16 Nov 2020, 11:54
Official
Could you please share your registered email address.

Regards,
Shaw Academy
MB
Melissa B's update16 Nov 2020, 12:09
Reviewer Update
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