Bad service and consultant

I signed up for Shaw Academy in the hopes of using my free time but I did not last a week after the thousands of emails that they send for you to review and remind and sell you all these extra things they offer, I canceled my subscription while still in the trial period but now a month later I start getting billed. The person who responded to my query *** cares nothing for the fact that I am telling him that I never once reactivated my services as soon as the consultant confirmed with me that the services were canceled initially I deleted the app and never visited their website so who activated the service for me again? It’s definitely not me, I don’t know why this George person that responds to my emails is so adamant that I did and he is just set on he will not do a refund for as it is not in their policy to do so and since he is going out on a limb here n offer me free 12 months since I won’t be getting my money back. This is not a fair to me as a customer, I don’t know what I have to do to beg 5 times to be called back n be totally ignored and just be told sorry you’re just not getting your money back n here a little something to make you feel better, I say UNACCEPTABLE!!! I want my R400 back , who will use that service that he is offering me coz I won’t be putting myself through those annoying emails and reminders again!!!!