1 reviews | Active since Oct 2020
Awful, but you might get some useful information during the 4-week free trial
I've gone through only 2 sessions and I was already asked "How was your Diploma in New Leadership & Management course...."
Obviously, there's no diploma for a course that merely begun, so that feedback approach is stupid. It was just as stupid seeing how the sessions are recorded, but you have to wait for the scheduled time (**** planning, waste of time) to start a new session. It's just as stupid to get an email 13 minutes after I had already started my first session "Ready For Your First Class?" - I was already in. It's just as stupid to have the chat bot nagging me throughout the sessions with questions or information while the video kept running without being able to pause/resume it, instead of allowing me to focus on the material. It's just as stupid as the **** discount for the course materials that are always on a 5-minute countdown (no many how many times you refresh/login), "encouraging" you to buy it for €39 to be "5 times more likely to succeed", and that's only for module 1 out of 4. And it was stupid to see that discount popup just after I had registered on the website, when I had no idea who Shaw Academy is, if they're good enough to be trusted, and so on. Then it was stupid again, when I got an email to confirm my participation for the next week's sessions, with confirmation links that were broken (another mail came 4 hours later with the correct links).
Then it's downright shady and nasty to get an email titled like "Verify your card details & get a FREE Hard Copy Diploma!" when the last sentence of that email says: "Make sure your membership remains active after your 28 day free trial by entering your card details and we will give you a FREE hard copy diploma to showcase your success." -- which translates to a non-FREE diploma, considering the free trial is 28 days and the entire course is longer than that. And there are these on the course page: "Unlock your Certificate of Excellence for module 1 today and get ready to showcase your success to the world. -- Only €39.99", and "Get Your Course Diploma For Only €79.99", both on a **** 5-minute countdown at any given time.
All of these things point out to a horrible way of doing business, making it a borderline ****. It's highly aggressive in trying to grab your money, highly misleading with the discounts, also lying about the "FREE" diploma, it ****s engagement with automated emails and the chat bot - which distracts you during the sessions -, and it artificially prolongs the duration of the course by enforcing a schedule of only 2 sessions per week.
If you have the time and patience to put up with all of it, go get your 4-week trial and see if you find useful information there. I found some, although nothing revolutionary, but then everyone's experience will vary. Don't expect much, though. I won't.
Trust cannot be gained by not taking action on such detailed feedback. When you noticed each of those points, all you had to do was start fixing. You haven't. Even worse, your session reschedule apparently doesn't work. I changed it *last week* for this week's sessions (to Thu and Fri) and I got no notifications for either session. So that's completely unreliable and I have to use outside reminders for such a simple thing. Just when I thought that was all that was wrong, there's more.
It's quite a shame I can't take away half of the remaining star that I gave you. You're in full control of your website. You don't need more feedback that this to start improving your platform. Start earning the trust you want, if you actually want it.
Trust cannot be gained by not taking action on such detailed feedback. When you noticed each of those points, all you had to do was start fixing. You haven't. Even worse, your session reschedule apparently doesn't work. I changed it *last week* for this week's sessions (to Thu and Fri) and I got no notifications for either session. So that's completely unreliable and I have to use outside reminders for such a simple thing. Just when I thought that was all that was wrong, there's more.
It's quite a shame I can't take away half of the remaining star that I gave you. You're in full control of your website. You don't need more feedback that this to start improving your platform. Start earning the trust you want, if you actually want it.
See, this is how you keep failing. Plain copy/paste automated responses that are even scary when you consider the fact that it's not a great thing to have replies like "too late to reconcile", because that implies there's a lot of "too late" going on. Now considering your second reply, I believe there's about zero hope that there's any will towards fixing the issues I brought up. You don't need more feedback than you've already gotten. You need a miracle.
See, this is how you keep failing. Plain copy/paste automated responses that are even scary when you consider the fact that it's not a great thing to have replies like "too late to reconcile", because that implies there's a lot of "too late" going on. Now considering your second reply, I believe there's about zero hope that there's any will towards fixing the issues I brought up. You don't need more feedback than you've already gotten. You need a miracle.