MJ
Michael J
1 reviews | Active since Aug 2011
28 Jan 2021, 11:27
Appalling Appalling Appalling!!! False Advertising!!! Bad Customer Service!!!
I have signed up Online but cancelled all courses due to the communication received and the fact that the one class said I was marked absent. so why was I debited when I cancelled and why do I have to call them to cancel when it was easy enough to sign up online. There is rather an automated voice prompt repeating a whole lot of information instead of cancelling the service. When you email them they do not give you feedback as needed. I have been debited for something I cancelled and wanted to cancel.
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Replies (1)MJ
Michael J's updateReviewer Update
28 Jan 2021, 14:31I received an email confirming I will not be refunded. They did not even credit me for the people I invited, joined and continued with their lessons. No R300 credit. This seems to be ********** as you try to cancel online but still have to call to complete the cancellation. What happens to individuals who do not have airtime to data to make the call? Be very aware of this institution. Your mailbox will be flooded with reminders and class schedules and that is what is frustrating. you get 10 reminders about your class which is unnecessary. I just want my refund for something I decided to cancel but needed to all to cancel after requesting cancellation online. Why not just state that I need to call to cancel instead of misleading me that cancellation can take place online. That is bad customer service and pretty **********.
MJ
Michael J's update28 Jan 2021, 14:31
Reviewer Update
I received an email confirming I will not be refunded. They did not even credit me for the people I invited, joined and continued with their lessons. No R300 credit. This seems to be ********** as you try to cancel online but still have to call to complete the cancellation. What happens to individuals who do not have airtime to data to make the call? Be very aware of this institution. Your mailbox will be flooded with reminders and class schedules and that is what is frustrating. you get 10 reminders about your class which is unnecessary. I just want my refund for something I decided to cancel but needed to all to cancel after requesting cancellation online. Why not just state that I need to call to cancel instead of misleading me that cancellation can take place online. That is bad customer service and pretty **********.