A wonderfully personal customer experience with Shaw Academy

I would just like to share my surprisingly worthwhile experience with Shaw Academy.

Upon reading other reviews, I was always very skeptical beforehand about even signing up for a free trial course, however I signed up for a free trial of the Digital Marketing course that ran for about a month or so. They promised to remind me 3 days before to cancel the trial if I did not want to be charged - which I appreciated as I am on a paycut due to the pandemic crisis.

Upon signing up, I realised very quickly that I could not commit to the course as my job life filled up again. I then opted to cancel my membership, but was unable to. The cancellation emails 3 days before were also misleading and hard to locate how to proceed with the actual cancellation.

I was billed to my horror and immediately phoned their contact number to explain my situation. To my relief, they refunded me almost immediately and even followed up with extensive customer care service, which I just want to deeply thank them for and I do hope to one day sign up again to learn one of their not only insightful, but well-put-together courses!