SS
Sunesh S
1 reviews | Active since Sept 2019
14 Sept 2019, 23:12
The shave union.... Sick to my stomach
So I ordered the original test handle and blades at R99 each as u go further with ur order it does not allow you to proceed unless u select a subscription one every month if u shave every day, 1 every 2 months if its alternate days and 1 every 3 months if u shave once a week... U are forced to select a subscription... Even when u cancel the subscription they charged me R70 extra on each so even tough they took R398 from my bank account they only refunded me R260. And their excuse is its their terms and conditions. Its very pathetic service... As I said before if I require bladest I will just order. Why must i follow a subscription forcefully. They are very *********. Loosing a R140. 00 is alot for a common person but they think its OK.
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Replies (1)
The Shave Union's replyOfficial
16 Sept 2019, 07:41Hi Sunesh
We are sorry that our service was not suitable for you.
The nature of our business is subscription based. You choose how often you would like refill cartridges to be delivered to you and we deliver according to your schedule.
With each first order, we deliver a handle and 4 cartridges.
With each first order, we deliver a handle and 4 cartridges.
The idea is, you give them a try and if you find that they are not suitable for you, or you simply do not like them, all you have to do is request a cancellation and your subscription is outright cancelled immediately.
In your case, you ordered 4 Cutting Edge starter packs, on various days in June and set the delivery frequency to 3 months for each one. To test a product to see if you like it, one is usually enough.
It is also not a good idea to set up more than one subscription per person, as you can only get through a given number of blades in each interval, before your fresh blades are delivered.
We do send an email a few days before an order is due to remind you of the order and to request that any changes or cancellations be made at least a day before order date, to give us time to action your request.
Your orders processed correctly according to how you set them up.
Your orders processed correctly according to how you set them up.
A handling fee is charged on transactions that have already processed, as there are various costs involved, for example processing fees and other operational costs.
Your orders were all refunded as soon as you let us know that you no longer wanted these orders, or subscriptions. The refunds were issued according to our refunds policy and all your subscriptions were also cancelled.
Again, we are sorry that our service was not suitable for you, but thank you for giving us a try.
Kind Regards
Team TSU
Team TSU
The Shave Union's reply16 Sept 2019, 07:41
Official
Hi Sunesh
We are sorry that our service was not suitable for you.
The nature of our business is subscription based. You choose how often you would like refill cartridges to be delivered to you and we deliver according to your schedule.
With each first order, we deliver a handle and 4 cartridges.
With each first order, we deliver a handle and 4 cartridges.
The idea is, you give them a try and if you find that they are not suitable for you, or you simply do not like them, all you have to do is request a cancellation and your subscription is outright cancelled immediately.
In your case, you ordered 4 Cutting Edge starter packs, on various days in June and set the delivery frequency to 3 months for each one. To test a product to see if you like it, one is usually enough.
It is also not a good idea to set up more than one subscription per person, as you can only get through a given number of blades in each interval, before your fresh blades are delivered.
We do send an email a few days before an order is due to remind you of the order and to request that any changes or cancellations be made at least a day before order date, to give us time to action your request.
Your orders processed correctly according to how you set them up.
Your orders processed correctly according to how you set them up.
A handling fee is charged on transactions that have already processed, as there are various costs involved, for example processing fees and other operational costs.
Your orders were all refunded as soon as you let us know that you no longer wanted these orders, or subscriptions. The refunds were issued according to our refunds policy and all your subscriptions were also cancelled.
Again, we are sorry that our service was not suitable for you, but thank you for giving us a try.
Kind Regards
Team TSU
Team TSU