JF
John F
1 reviews | Active since Mar 2022
18 Aug 2023, 07:52
The Shave Union parting shot - is this a rip-off?
I have had excellent service wrt a great product for quite a few years now. I took advantage of their business closing offer, placing an order for their final offering. A couple of days later I received an email informing me that my order has been "cancelled at my own request", which is untrue, as I did not cancel it, and no refund has been made. This is very strange because deliveries were always efficiently expedited. Something is off here. Shame on you Chris.
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Replies (2)JF
John F's updateReviewer Update
18 Aug 2023, 07:53And..... no replies to my query emails.
JF
John F's update18 Aug 2023, 07:53
Reviewer Update
And..... no replies to my query emails.
The Shave Union's replyOfficial
18 Aug 2023, 08:30Hi John
Thanks for reaching out.
Unfortunately due to an overwhelming response to our clearance sale, we ran out of stock faster than expected.
As a result, we've had to cancel and refund your order with The Shave Union.
Please allow a few days for the refund to reflect in your account.
We are doing our best to wrap up as smoothly as possible.
Apologies that your query was not responded to in good time, but we have been inundated with incoming messages, mostly well wishes.
Our main priority is to ensure that all orders that could be fulfilled with clearance stock, have been dispatched and orders that over-sold are refunded asap.
A refund for your order was processed yesterday.
Thank you for your support and wishing you all the best.
Warm regards,
The Shave Union Team
Thanks for reaching out.
Unfortunately due to an overwhelming response to our clearance sale, we ran out of stock faster than expected.
As a result, we've had to cancel and refund your order with The Shave Union.
Please allow a few days for the refund to reflect in your account.
We are doing our best to wrap up as smoothly as possible.
Apologies that your query was not responded to in good time, but we have been inundated with incoming messages, mostly well wishes.
Our main priority is to ensure that all orders that could be fulfilled with clearance stock, have been dispatched and orders that over-sold are refunded asap.
A refund for your order was processed yesterday.
Thank you for your support and wishing you all the best.
Warm regards,
The Shave Union Team
The Shave Union's reply18 Aug 2023, 08:30
Official
Hi John
Thanks for reaching out.
Unfortunately due to an overwhelming response to our clearance sale, we ran out of stock faster than expected.
As a result, we've had to cancel and refund your order with The Shave Union.
Please allow a few days for the refund to reflect in your account.
We are doing our best to wrap up as smoothly as possible.
Apologies that your query was not responded to in good time, but we have been inundated with incoming messages, mostly well wishes.
Our main priority is to ensure that all orders that could be fulfilled with clearance stock, have been dispatched and orders that over-sold are refunded asap.
A refund for your order was processed yesterday.
Thank you for your support and wishing you all the best.
Warm regards,
The Shave Union Team
Thanks for reaching out.
Unfortunately due to an overwhelming response to our clearance sale, we ran out of stock faster than expected.
As a result, we've had to cancel and refund your order with The Shave Union.
Please allow a few days for the refund to reflect in your account.
We are doing our best to wrap up as smoothly as possible.
Apologies that your query was not responded to in good time, but we have been inundated with incoming messages, mostly well wishes.
Our main priority is to ensure that all orders that could be fulfilled with clearance stock, have been dispatched and orders that over-sold are refunded asap.
A refund for your order was processed yesterday.
Thank you for your support and wishing you all the best.
Warm regards,
The Shave Union Team