RB
Ryan B

1 reviews | Active since Dec 2018

14 Dec 2018, 08:28

Shave Union - you want to read this!

Shave Union really need to get their act together! I was debited for a service I cancelled as their product was faulty and broke and when asked for a refund, I was told to send the razor back (at my cost) for a refund. Then, once I cancelled the service, I am once again debited for their blades, and after a week of sending e-mails, Facebook messages and calling a number that does not work, they have not responded to me. I will not use them again.

0
Replies (2)
RB
Ryan B's update18 Apr 2019, 12:06
Reviewer Update
John and Toni from Shave Union reached out to me to chat about my experience. I am really happy to say they have gone above and beyond the call of duty to rectify what went wrong and even supp**** me and my wife with new merchandise, free of charge! Customer service at its best! Well done Shave Union - happy to be a customer again!
The Shave Union
The Shave Union's reply01 May 2019, 13:57
Official

Hi Ryan

Thank you for bringing this to our attention. I sincerely apologise for the service and product issue you experienced, I understand your frustration.  We hope the updated products that we sent you to try work well and hope to have you on-board as a customer again soon!

Kind Regards
Chris Irwin
Co-Founder

The Shave Union