DC
Deon C
1 reviews | Active since Aug 2017
30 Jun 2019, 16:32
Ripping clients off
So I commented on one of their ads that they are basically selling a brand that Clicks sells called Dorco, Shave Union has just removed the name on it and charges double the price. They ended up blocking me from the page and deleted my comment. Anyways atleast Im no longer being **********. Easier to just go buy the product for half the price from Clicks. Advertising as German blades but they are made in Korea. #dorco #falseadvertising #shaveunion http://eng.dorco.co.kr/
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Replies (1)
The Shave Union's replyOfficial
01 Jul 2019, 15:16Hi Deon
Thank you for your feedback and I am sorry that you feel this way.
We have thousands of happy members, who do enjoy our service, and love the fact that they can get excellent quality razors delivered to their door, at a frequency of their choosing.
Our business was established as a service business to:
1. Save our members time
2. Ensure that they always have sharp blades, ready to use every time they shave
3. Offer a high-quality product at a fair price, delivered to your door
We cannot control what happens at Clicks or any other retailer and when they choose to clear stock. Please keep in mind, that they do not carry the overhead (average R50) for door to door delivery in South Africa, as well as an operations team to run a service just for shaving, like we do.
It would be a very different picture if we could use the post office and did not need a team to run this service. We feel, and most of our members I’m sure would agree, that R199 every month or 2 or 3, is a fair price for this service and quality product.
Regarding the German blades, thank you for bringing this to our attention. We have conducted a full audit on our marketing materials and note that there was one area on the “About” section on Facebook, that was overlooked and still contained the word “German”. This has now been completely removed, as it was not accurate.
We started this business using a product from Germany called Feintechnik. However, based on our members feedback, we needed to source a better quality product, with a back trimmer that didn’t block up as easily, as well as a lady’s range. We switched to the current offering in February 2019, which has been received with an overwhelmingly positive response from our members.
Again, thank you for bringing this to our attention.
Kind Regards
Chris Irwin
Co-founder
Thank you for your feedback and I am sorry that you feel this way.
We have thousands of happy members, who do enjoy our service, and love the fact that they can get excellent quality razors delivered to their door, at a frequency of their choosing.
Our business was established as a service business to:
1. Save our members time
2. Ensure that they always have sharp blades, ready to use every time they shave
3. Offer a high-quality product at a fair price, delivered to your door
We cannot control what happens at Clicks or any other retailer and when they choose to clear stock. Please keep in mind, that they do not carry the overhead (average R50) for door to door delivery in South Africa, as well as an operations team to run a service just for shaving, like we do.
It would be a very different picture if we could use the post office and did not need a team to run this service. We feel, and most of our members I’m sure would agree, that R199 every month or 2 or 3, is a fair price for this service and quality product.
Regarding the German blades, thank you for bringing this to our attention. We have conducted a full audit on our marketing materials and note that there was one area on the “About” section on Facebook, that was overlooked and still contained the word “German”. This has now been completely removed, as it was not accurate.
We started this business using a product from Germany called Feintechnik. However, based on our members feedback, we needed to source a better quality product, with a back trimmer that didn’t block up as easily, as well as a lady’s range. We switched to the current offering in February 2019, which has been received with an overwhelmingly positive response from our members.
Again, thank you for bringing this to our attention.
Kind Regards
Chris Irwin
Co-founder
The Shave Union's reply01 Jul 2019, 15:16
Official
Hi Deon
Thank you for your feedback and I am sorry that you feel this way.
We have thousands of happy members, who do enjoy our service, and love the fact that they can get excellent quality razors delivered to their door, at a frequency of their choosing.
Our business was established as a service business to:
1. Save our members time
2. Ensure that they always have sharp blades, ready to use every time they shave
3. Offer a high-quality product at a fair price, delivered to your door
We cannot control what happens at Clicks or any other retailer and when they choose to clear stock. Please keep in mind, that they do not carry the overhead (average R50) for door to door delivery in South Africa, as well as an operations team to run a service just for shaving, like we do.
It would be a very different picture if we could use the post office and did not need a team to run this service. We feel, and most of our members I’m sure would agree, that R199 every month or 2 or 3, is a fair price for this service and quality product.
Regarding the German blades, thank you for bringing this to our attention. We have conducted a full audit on our marketing materials and note that there was one area on the “About” section on Facebook, that was overlooked and still contained the word “German”. This has now been completely removed, as it was not accurate.
We started this business using a product from Germany called Feintechnik. However, based on our members feedback, we needed to source a better quality product, with a back trimmer that didn’t block up as easily, as well as a lady’s range. We switched to the current offering in February 2019, which has been received with an overwhelmingly positive response from our members.
Again, thank you for bringing this to our attention.
Kind Regards
Chris Irwin
Co-founder
Thank you for your feedback and I am sorry that you feel this way.
We have thousands of happy members, who do enjoy our service, and love the fact that they can get excellent quality razors delivered to their door, at a frequency of their choosing.
Our business was established as a service business to:
1. Save our members time
2. Ensure that they always have sharp blades, ready to use every time they shave
3. Offer a high-quality product at a fair price, delivered to your door
We cannot control what happens at Clicks or any other retailer and when they choose to clear stock. Please keep in mind, that they do not carry the overhead (average R50) for door to door delivery in South Africa, as well as an operations team to run a service just for shaving, like we do.
It would be a very different picture if we could use the post office and did not need a team to run this service. We feel, and most of our members I’m sure would agree, that R199 every month or 2 or 3, is a fair price for this service and quality product.
Regarding the German blades, thank you for bringing this to our attention. We have conducted a full audit on our marketing materials and note that there was one area on the “About” section on Facebook, that was overlooked and still contained the word “German”. This has now been completely removed, as it was not accurate.
We started this business using a product from Germany called Feintechnik. However, based on our members feedback, we needed to source a better quality product, with a back trimmer that didn’t block up as easily, as well as a lady’s range. We switched to the current offering in February 2019, which has been received with an overwhelmingly positive response from our members.
Again, thank you for bringing this to our attention.
Kind Regards
Chris Irwin
Co-founder