AK
Andre K
1 reviews | Active since Oct 2017
30 Sept 2020, 14:19
ORDERES WITHOUT MY CONSENT
My bank account was debited yesterday for an Order to this Company which I did not make.
I have purchased 3 of these Shaving blades already because it is a good product.
This debit to my Bank account has placed me in a difficult position with my Banker and I had to make calls etc. to try and rectify.
I have sent emails but to no avail. They have a cell number ***. Don't even try this number, it remains busy forever. It is sad that a company such as this one does not even respond nor have a telephone number that we can call f need be,
I want to know who placed the order and I've also picked up on the Invoice that their office is from the Randburg Offices and that the order must be a recurring order every month.
I am protected by the NCA and if any debits are being made from my Bank account without my knowledge / consent, it will be against the NCA.
Someone from The Shave Union needs to advise what is going on here.
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Replies (1)
The Shave Union's replyOfficial
01 Oct 2020, 08:43Good day Andre
We are sorry that our service was not suitable for you.
The nature of our business is subscription based. You can choose to have your refill blades delivered on your schedule, with the TSU auto delivery service or you can choose the once off option and have the starter pack delivered only once.
If you choose the auto delivery option, and you decide that the service or product is not suitable for you, you can simply cancel.
We are currently running a promotion on the auto delivery service.
This gives our customers the opportunity to test the product and service at a great price.
In your case, you ordered three Cutting Edge starter packs and one Boss Lady starter pack, with the auto delivery option.
Your orders were placed on various days in August and September and the delivery frequency was set to monthly for each one.
You made use of this offer four times.
To test the service and product, one pack of each, would be sufficient.
It is also not a good idea to set up more than one subscription per person, as you can only get through a given number of blades in each interval, before your fresh blades are delivered.
We do send an email a few days before an order is due to remind you of the upcoming order.
Your first recurring order for refill blades processed correctly, according to how you set it up.
All information regarding the service is clearly available at checkout, and also in our terms and conditions.
Your order has been fully refunded to you and all your subscriptions have also been cancelled.
You can get in touch with us via email or via the chat bubble at the bottom right of the screen on our website or via Facebook Messenger. Your query and all related communication, has been taken care of by one of our customer support staff. Again, we are sorry that our service was not suitable for you, but thank you for giving us a try.
Kind Regards
Team TSU
We are sorry that our service was not suitable for you.
The nature of our business is subscription based. You can choose to have your refill blades delivered on your schedule, with the TSU auto delivery service or you can choose the once off option and have the starter pack delivered only once.
If you choose the auto delivery option, and you decide that the service or product is not suitable for you, you can simply cancel.
We are currently running a promotion on the auto delivery service.
This gives our customers the opportunity to test the product and service at a great price.
In your case, you ordered three Cutting Edge starter packs and one Boss Lady starter pack, with the auto delivery option.
Your orders were placed on various days in August and September and the delivery frequency was set to monthly for each one.
You made use of this offer four times.
To test the service and product, one pack of each, would be sufficient.
It is also not a good idea to set up more than one subscription per person, as you can only get through a given number of blades in each interval, before your fresh blades are delivered.
We do send an email a few days before an order is due to remind you of the upcoming order.
Your first recurring order for refill blades processed correctly, according to how you set it up.
All information regarding the service is clearly available at checkout, and also in our terms and conditions.
Your order has been fully refunded to you and all your subscriptions have also been cancelled.
You can get in touch with us via email or via the chat bubble at the bottom right of the screen on our website or via Facebook Messenger. Your query and all related communication, has been taken care of by one of our customer support staff. Again, we are sorry that our service was not suitable for you, but thank you for giving us a try.
Kind Regards
Team TSU
The Shave Union's reply01 Oct 2020, 08:43
Official
Good day Andre
We are sorry that our service was not suitable for you.
The nature of our business is subscription based. You can choose to have your refill blades delivered on your schedule, with the TSU auto delivery service or you can choose the once off option and have the starter pack delivered only once.
If you choose the auto delivery option, and you decide that the service or product is not suitable for you, you can simply cancel.
We are currently running a promotion on the auto delivery service.
This gives our customers the opportunity to test the product and service at a great price.
In your case, you ordered three Cutting Edge starter packs and one Boss Lady starter pack, with the auto delivery option.
Your orders were placed on various days in August and September and the delivery frequency was set to monthly for each one.
You made use of this offer four times.
To test the service and product, one pack of each, would be sufficient.
It is also not a good idea to set up more than one subscription per person, as you can only get through a given number of blades in each interval, before your fresh blades are delivered.
We do send an email a few days before an order is due to remind you of the upcoming order.
Your first recurring order for refill blades processed correctly, according to how you set it up.
All information regarding the service is clearly available at checkout, and also in our terms and conditions.
Your order has been fully refunded to you and all your subscriptions have also been cancelled.
You can get in touch with us via email or via the chat bubble at the bottom right of the screen on our website or via Facebook Messenger. Your query and all related communication, has been taken care of by one of our customer support staff. Again, we are sorry that our service was not suitable for you, but thank you for giving us a try.
Kind Regards
Team TSU
We are sorry that our service was not suitable for you.
The nature of our business is subscription based. You can choose to have your refill blades delivered on your schedule, with the TSU auto delivery service or you can choose the once off option and have the starter pack delivered only once.
If you choose the auto delivery option, and you decide that the service or product is not suitable for you, you can simply cancel.
We are currently running a promotion on the auto delivery service.
This gives our customers the opportunity to test the product and service at a great price.
In your case, you ordered three Cutting Edge starter packs and one Boss Lady starter pack, with the auto delivery option.
Your orders were placed on various days in August and September and the delivery frequency was set to monthly for each one.
You made use of this offer four times.
To test the service and product, one pack of each, would be sufficient.
It is also not a good idea to set up more than one subscription per person, as you can only get through a given number of blades in each interval, before your fresh blades are delivered.
We do send an email a few days before an order is due to remind you of the upcoming order.
Your first recurring order for refill blades processed correctly, according to how you set it up.
All information regarding the service is clearly available at checkout, and also in our terms and conditions.
Your order has been fully refunded to you and all your subscriptions have also been cancelled.
You can get in touch with us via email or via the chat bubble at the bottom right of the screen on our website or via Facebook Messenger. Your query and all related communication, has been taken care of by one of our customer support staff. Again, we are sorry that our service was not suitable for you, but thank you for giving us a try.
Kind Regards
Team TSU