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 Hello Onellan  Thank you for reaching out. We are not able to find any previous communication from you. If you would like to get in touch with us, we have a dedicated customer support team who will respond to your message. We can be contacted via email *** or via the chat bot on our website, or Facebook Messenger.  We’ve done an investigation into your order history and note that placed your first order with The Shave Union on 16 June 2020, for the shave plan special offer and selected a 3 monthly delivery frequency for your refill blades. On the same day that you placed your order, you logged into your Shave Union account and skipped all orders up until and including order due on 16 March 2022.  Your next order after 16 March correctly processed on 16 June 2022, as this order had not been skipped. Your order was dispatched on 17 June.  The courier tried to deliver a number of times before they returned your order to our warehouse on 24 June. A refund has been processed for your order and your subscription has also been cancelled. Please let us know if there is anything else we can assist with.  Kind regards Team TSU