Terrible service from SHARP LOGISTICS

If there was a way i would rate them 0, i have never experienced such bad service in my life and its for the second time now in a row. I bought some stuff from China which was shipped via DPEX on the 9th of Nov. According to DPEX timetable for parcel to reach SA it takes 3-5 business days, meaning the parcel was supposed to reach me on the 15th Nov latest. A week later i still havent received my parcel. I tried more than 100 times to contact Sharp Logistics on both of their landline, their line are forever engaged. I also tried Lizelle Pather on cellphone which also was not answered. Lizelle Pather sent me a message to send ID and POP which i did send, tried to send her email and call her to find out the progress on my parcel...as usual no one bothers to reply to the calls or emails. This is sooo frustrating, i have been a loyal client to my supplier in China but now unfortunately now that they decided to bring Sharp Logistics on board as our local courier i cant deal with this incompetency anymore. I paid a lot of money for shipment to receive this terrible service from Sharp Logistics.