TERRIBLE SERVICE - BRANCH MANAGER LIES TO CUSTOMERS

My package landed at Sharp Logistics on 14 October 2022 and since that date I have received no updates via the tracking portal and / no contact whatsoever. After the expected delivery date I contacted the "Branch Manager" on the following email - *** - asking where my parcel is and her reply "Please note driver attempted delivery could not reach you. Can you please contact him 079 *** ***X -he will deliver tomorrow.". This is a blatant lie. She probably regrets sending me the drivers number as his version is that the parcel should have been delivered 4 days ago however his vehicle broke down and is in for repairs. Really poor that the "Branch Manager" has the audacity to lie to customers in that manner rather than owning up to real and honest issues. Had I been notified about the vehicle breakdown when it happened and made aware of the delay I would have been able to make an alternate arrangement. I unfortunately had no option but to have my parcel delivered via this pathetic Company - if you have a choice, rather don't!