Terrible service

On top of having to call more than 5 times before they answer their phones, the driver came once and didn’t call to tell me he had a arrived so he returned with the parcel. I’ve been told that they will re-deliver 3 times now and I still haven’t received my package. All I get are stupid excuses, like today the driver apparently didn’t come in??? To say that I am upset is an understatement.