Sharp Office Automation are a bunch of ****** who promise the earth but deliver nothing!

If you ever consider going into a lease for a printer/scanner, avoid SHARP at all costs! It is the worst experience I have ever had with non performance and literally *****ing money from a client. I was approached by a Sharp Representative to enter into a 5 year lease for a Printer/Scanner contract. This lease started 3,5 years ago and runs until August 2023. At the end of the 3rd year, the printer stopped working, was removed from our office and was only returned about 3 months later, but is still not functional. As a result I have had to replace the printer with another one as we cannot use the contract printer. I begged and pleaded with the Sharp person to fix the machine as I am now paying for 2 printers, and the contract printer is excessively expensive, being about R1700 a month. To no avail, I receive sympathetic"" replies to whatsapp messages from the Sharp service provider, which is complete nonsense, they dont care and do not pitch up to sort the printer out. After months of receiving no service, I stopped the debit order to Wesbank (who provided the finance) , as I have no other recourse. So this is what Wesbank does: they load the outstanding amount owed until completion of the printer contract onto my FNB bank profile as "Vehicle Finance". I did not give permission for this "Vehicle Finance"to be loaded on my banking profile. This is obviously to force me to pay for a service I do not receive. Why does Wesbank not follow up with the Sharp service provider, instead of punishing me because I do not wish to pay for a service I am not receiving. Why is Sharp Head Office not getting involved. They are happy for these so-called representatives to sell a contract to unsuspecting clients, the service provider gets paid upfront for the printer and must then maintain the printer for 5 years. That arrangement in itself reeks of problems, what happens if this service provider leaves or fails to comply with the contract (which has now happened). Sharp head office walks away and are not interested. So everybody wins except the customer who must continue to service a contract for a printer but there is not a functional printer in sight. Sis, Sharp you are a bunch of ****** and this ********* conduct of yours will catch up with you sooner or later!