SHARP LOGISTICS BAD SERVICE

This is my 3rd time getting a parcel that had to go through Sharp logistics, the 1st time around I could see when tracking the parcel that it had reached Johannesburg but I had to call them which took for ever to get hold of them as they were not answering their phones and when I asked why they did call to say the parcel needed a duty fee they said my phone was not going through and they only try once to get hold of a customer. The second time around was fine. Third time I called the Johannesburg office once again the parcel needed duty fees when the parcel was release and was in the Durban office, I received an sms when I was at work saying " please call me urgently I got ur parcel im at your gate. So this driver left the office without calling me and came to deliver the parcel to me without telling me that we was coming through. When I spoke to him he said he had left my house and is already at the Nandi driver offices. So I will have to collect the parcel myself, when I asked him why didn't he call before coming , he said I should have been at home. When I explained to him that like him I work and I was at work therefore he cannot expect me to be at home when should be at work when he didn't even call to say he was coming. He was very rude about it and said he will not come back to deliver. Then I later received a call from another lady who was from the Johannesburg office who was very rude and wanted to talk whilst I was talking telling me that I should have been at home or made sure that there was someone to receive the parcel when I tell this lady that I had no idea that the driver was coming to make a delivery as he didn't not call me , she was insisting that I should have been at home and she was more rude that the driver, then I called the lady that I usually deal with Tarry SMITH she said also was sing them same tune but atleastshe was not rude about it, she said I should have been at home. Now my question is how do I sit at home wait for someone whom I didn't even know thy were coming. The staff was very rude . I hope I wont have to deal with people from sharp logistics in actual fact I will never courier my stuff with tem any more. their service is pathetic . And they do not respect their customers .