SHARP LOGISTICS

In September of 2018 I ordered goods from an oline store in China. According to the delivery service on line, it shows that Sharp Logistics have received the goods. But they have seemed to missplace them. I have contacted them via telephone and e-mail many times. I have had no possitive response from them. Lizelle Pather - the financial director sent me an email on the 1st February 2019 with a message that her team will contact me. I have yet to hear from them.

This is the parcles tracking number: IEXPT ********** 86 Could someone in Sharp Logistics sort this problem out? Regards Tiziana